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More Revenue, Same Guests — How to Make the Most of Each Reservation
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More Revenue, Same Guests — How to Make the Most of Each Reservation

No one ever said that running a hotel would be easy. With so many moving parts; attending to ever-evolving guest needs, creating a share-worthy property aesthetic, piecing together an all-star staff and creating a memorable travel experience can be a lofty (albeit rewarding) task. And yet, modern hospitality leaders are taking recent technological changes in...

4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay
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4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay

What does a memorable customer experience mean to you? This question inspires some of the most critical aspects of any business’ customer-facing strategy, as brands constantly seek out new and improved ways to connect with modern consumers and create a lasting impression. When looking to sell a product or service, businesses should strive to not...

Hermitage Hotel Becomes the First Hotel in Nashville to Offer Wine by the Glass With Plum
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Hermitage Hotel Becomes the First Hotel in Nashville to Offer Wine by the Glass With Plum

Award-Winning Luxury Hotel to Bring Innovative Wine-On-Demand Technology Plum to their Suites, Restaurant, and Bar Plum, the first wine by the glass technology revolutionizing the hospitality industry, is proud to welcome the historic Hermitage Hotel to its rapidly growing list of new clients. By introducing Plum, the award-winning property will be the first location in...

Key Luxury Travel Trends Hotels Should Watch in 2019
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Key Luxury Travel Trends Hotels Should Watch in 2019

How do you define luxury travel? It’s a well-worn phrase, one which translates across industries and generations; but how can we truly understand such a subjective concept? With the increase in demand for unique and exotic holiday experiences, the luxury travel market is predicted to grow at a CAGR of 6.83% globally. So the question...

Exceeding Guest Expectations Across Generations: Millennials, Gen X, and Boomers
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Exceeding Guest Expectations Across Generations: Millennials, Gen X, and Boomers

How exciting is it, to live in a time during which industries and brands are continually re-inventing themselves in tandem with the rapid evolution of technology and innovation(s)? Exciting — absolutely, but these frequent consumer-driven shifts also create a unique challenge for industries hoping to keep their finger firmly on the pulse of modern expectations....