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COVID-19 and Hospitality: Why Attracting Millennial Travelers is Essential to your Hotel’s Recovery Plan
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COVID-19 and Hospitality: Why Attracting Millennial Travelers is Essential to your Hotel’s Recovery Plan

“This too shall pass” is a sentiment that surely everyone can take comfort in right now, and one which hoteliers especially should keep in mind. The continued spread of COVID-19 has taken the world by storm, and has seemingly overwhelmed the hospitality industry. As the fear of transmission continues to surge, our communities are banding...

COVID-19 and Hospitality: 7 Alternative Ways to Cut Costs and Save Your Business…BEFORE Resorting to Layoffs
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COVID-19 and Hospitality: 7 Alternative Ways to Cut Costs and Save Your Business…BEFORE Resorting to Layoffs

Original source: https://www.stayntouch.com/resources/articles/covid-19-and-hospitality-7-alternative-ways-to-cut-costs-and-save-your-business-before-resorting-to-layoffs/ The hospitality industry is entering uncharted territory. As concerns surrounding the continued transmission of COVID-19 continue to mount, we find ourselves isolated in our homes, unsure of when this pandemic will pass. What does the future hold for our communities? Moreover, what will this crisis mean for those businesses who have ceased...

Expect the Unexpected: Experts Predict the 2020s Will Bring Considerable Changes to the PMS Landscape
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Expect the Unexpected: Experts Predict the 2020s Will Bring Considerable Changes to the PMS Landscape

For modern hoteliers, the trajectory of PMS innovation defines the trajectory of their hotels. And yet, legacy PMS vendors have failed to adopt a truly innovative approach. Rather than forging ahead of industry demands, they have waited for those standards to materialize, only to chase yesterday’s trends. Fortunately, according to the recent Skift Hotel PMS...

2020: The Year of the Empowered Guest
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2020: The Year of the Empowered Guest

Understanding the most important hotel guest expectations and what it takes to keep them coming back Mobility has empowered customers in ways that have disrupted all industries, especially hospitality. Travelers today are different from the travelers of yesterday, and it’s those brands that anticipate and respond to the needs of their guests that are best...

Pay Attention to What Goes on Behind the Curtain!
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Pay Attention to What Goes on Behind the Curtain!

How a Mobile PMS can Streamline Housekeeping and Enhance the Guest Experience Right now, I want you to picture your favorite hotel. What property or hotel brand, regardless of the destination, has provided you with a consistent, exceptional experience and lasting memories? Once you have something in mind, I want you to take a closer...

How Mobile has Changed the Guest Journey
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How Mobile has Changed the Guest Journey

Every great trip is comprised of great moments. A breathtaking view, a cherished memory, a feeling of deeper connection, or maybe even the opportunity to ‘disconnect’ from everyday life — each microcosm of a vacation plays a unique and vital role in a traveler’s journey. Each of these numerous touchpoints — from pre-stay, to arrival,...

A Mobile PMS and POS is More than an Operational Advantage: It Could Wow Your Guests and Transform Your Group Business
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A Mobile PMS and POS is More than an Operational Advantage: It Could Wow Your Guests and Transform Your Group Business

There’s a saying that reads, “Innovation is seeing what everyone has seen and thinking what nobody has thought.” Over the last few decades, we’ve witnessed an incredible burst of innovation. The era of Blockbuster and DVDs gave way to a media landscape ruled by streaming services like Netflix and Crave TV. The era of taxis...

Marrying a Mobile PMS With a Mobile POS to Create a Completely Streamlined Guest Experience
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Marrying a Mobile PMS With a Mobile POS to Create a Completely Streamlined Guest Experience

You’ve just stepped out of your Uber, as the driver passes you your bags. Your eyes eagerly take in your surroundings for the week — sprawling grounds, a pristine modern lobby, picturesque architecture, and landscaping. A hotel staff member greets you immediately with a beaming smile, iPad in hand, to pull up your reservation. You’ve...

Streamlining Personalization with a PMS & Master Digital Wallet
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Streamlining Personalization with a PMS & Master Digital Wallet

Hoteliers, I have a question for you: What does it mean to have a mobile guest experience? Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience. Technology is empowering hoteliers to find new ways to combine traditional high-touch service with the convenience and accessibility of mobile to reimagine...

Hoteliers: An API-First PMS is Integral to Your Property’s Success — Here’s Why
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Hoteliers: An API-First PMS is Integral to Your Property’s Success — Here’s Why

Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property. An open, cloud-based infrastructure is quickly becoming an integral standard for...