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Streamlining Personalization with a PMS & Master Digital Wallet
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Streamlining Personalization with a PMS & Master Digital Wallet

Hoteliers, I have a question for you: What does it mean to have a mobile guest experience? Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience. Technology is empowering hoteliers to find new ways to combine traditional high-touch service with the convenience and accessibility of mobile to reimagine...

Hoteliers: An API-First PMS is Integral to Your Property’s Success — Here’s Why
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Hoteliers: An API-First PMS is Integral to Your Property’s Success — Here’s Why

Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property. An open, cloud-based infrastructure is quickly becoming an integral standard for...

Why Your Property Management System Should Do More Than Manage Your Property
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Why Your Property Management System Should Do More Than Manage Your Property

Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property’s bottom line.  As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property’s evolving needs. While there are many systems that...

Balancing Technology with the Human Touch in Hospitality
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Balancing Technology with the Human Touch in Hospitality

Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such...

Just Like Hotels, Not All Property Management Systems are Created Equal
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Just Like Hotels, Not All Property Management Systems are Created Equal

The hospitality industry finds itself in a number of technological transformations. From guest-facing solutions to operational platforms, the legacy technology which once ruled our sector is slowly being replaced by modern, more agile solutions. Once slow to adopt new technology, the hospitality industry is now turning to mobile-friendly, cloud-based platforms to provide a more personalized...

Hoteliers, Take Note: Millennials Own Your Future
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Hoteliers, Take Note: Millennials Own Your Future

The first truly digital generation has the most buying power and is increasingly more vital to the labor force Hoteliers, we have news for you. Millennials – that group of individuals born between the early 1980s and the early 2000s – own your future. Understanding millennial consumers has become a significant discussion point across industries...

Beware the 7 Warning Signs You Have an Outdated Hotel PMS
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Beware the 7 Warning Signs You Have an Outdated Hotel PMS

The success of modern hotel brands is often directly correlated with the technology and procedures put in place to support their staff and operational structure. Favoring legacy systems over newer, more innovative platforms can negate a hotel’s ability to provide the hyper-personalized and seamless experience guests now expect. Unfortunately, this is an all-to-common crux within...