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2020: The Year of the Empowered Guest
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2020: The Year of the Empowered Guest

Understanding the most important hotel guest expectations and what it takes to keep them coming back Mobility has empowered customers in ways that have disrupted all industries, especially hospitality. Travelers today are different from the travelers of yesterday, and it’s those brands that anticipate and respond to the needs of their guests that are best...

Pay Attention to What Goes on Behind the Curtain!
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Pay Attention to What Goes on Behind the Curtain!

How a Mobile PMS can Streamline Housekeeping and Enhance the Guest Experience Right now, I want you to picture your favorite hotel. What property or hotel brand, regardless of the destination, has provided you with a consistent, exceptional experience and lasting memories? Once you have something in mind, I want you to take a closer...

How Mobile has Changed the Guest Journey
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How Mobile has Changed the Guest Journey

Every great trip is comprised of great moments. A breathtaking view, a cherished memory, a feeling of deeper connection, or maybe even the opportunity to ‘disconnect’ from everyday life — each microcosm of a vacation plays a unique and vital role in a traveler’s journey. Each of these numerous touchpoints — from pre-stay, to arrival,...

A Mobile PMS and POS is More than an Operational Advantage: It Could Wow Your Guests and Transform Your Group Business
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A Mobile PMS and POS is More than an Operational Advantage: It Could Wow Your Guests and Transform Your Group Business

There’s a saying that reads, “Innovation is seeing what everyone has seen and thinking what nobody has thought.” Over the last few decades, we’ve witnessed an incredible burst of innovation. The era of Blockbuster and DVDs gave way to a media landscape ruled by streaming services like Netflix and Crave TV. The era of taxis...

Marrying a Mobile PMS With a Mobile POS to Create a Completely Streamlined Guest Experience
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Marrying a Mobile PMS With a Mobile POS to Create a Completely Streamlined Guest Experience

You’ve just stepped out of your Uber, as the driver passes you your bags. Your eyes eagerly take in your surroundings for the week — sprawling grounds, a pristine modern lobby, picturesque architecture, and landscaping. A hotel staff member greets you immediately with a beaming smile, iPad in hand, to pull up your reservation. You’ve...

Streamlining Personalization with a PMS & Master Digital Wallet
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Streamlining Personalization with a PMS & Master Digital Wallet

Hoteliers, I have a question for you: What does it mean to have a mobile guest experience? Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience. Technology is empowering hoteliers to find new ways to combine traditional high-touch service with the convenience and accessibility of mobile to reimagine...

Hoteliers: An API-First PMS is Integral to Your Property’s Success — Here’s Why
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Hoteliers: An API-First PMS is Integral to Your Property’s Success — Here’s Why

Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over a shallow one can make the difference between night and day for your property. An open, cloud-based infrastructure is quickly becoming an integral standard for...

Why Your Property Management System Should Do More Than Manage Your Property
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Why Your Property Management System Should Do More Than Manage Your Property

Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property’s bottom line.  As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property’s evolving needs. While there are many systems that...

Balancing Technology with the Human Touch in Hospitality
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Balancing Technology with the Human Touch in Hospitality

Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such...