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Two-Way Chat, A Game Changer for Guests—and Revenue
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Two-Way Chat, A Game Changer for Guests—and Revenue

Consider most companies that are known widely for excellent customer service—think Zappos and Amazon—and you’ll find two-way chat at the core of their customer service strategy. Customer service star and carmaker, Lexus, uses live video chat to help its clients customize cars entirely online as well as schedule test drives. Apple, on the other hand,...

Guest Experience vs. Guest Engagement: Which Matters Most?
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Guest Experience vs. Guest Engagement: Which Matters Most?

Imagine this: You begin planning a trip to New Mexico. You ask a friend who lives there where to stay in Santa Fe. The same day you notice on Facebook that another friend happens to be in Santa Fe right now and has tagged the beautiful hotel where she’s staying. You have two recommendations now...

Runtriz Pay Brings Caesars’ Guests Fast, Secure and Simple Payment So They Can Stay in the Game
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Runtriz Pay Brings Caesars’ Guests Fast, Secure and Simple Payment So They Can Stay in the Game

Caesars Entertainment expands partnership with Runtriz to maximize F&B revenue, drive efficiency, and optimize guest experience with the convenience of Runtriz Pay Continuing to distance themselves from the competition, Caesars Entertainment (NASDAQ: CZR) properties in Las Vegas have expanded their partnership with Runtriz™ to launch Runtriz Pay, an innovative new payment service for guests. The...

Different Travelers Want Different Things – So How Do You Know What Hotel Technology You Need?
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Different Travelers Want Different Things – So How Do You Know What Hotel Technology You Need?

Many retail brands embrace generational marketing these days, breaking down their demographics and online/social media campaigns by what they know about baby boomers, Gen X, millennials, and the up-and-coming Gen Z generation, those born in the mid-1990s. But for experiential products, like hotels, the concept must be stretched to include the consumer journey. The whole...

Weaving Your Way Through Vendor Madness: What Should the Perfect Hotel Tech Partner Look Like?
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Weaving Your Way Through Vendor Madness: What Should the Perfect Hotel Tech Partner Look Like?

There’s some truth to the increasingly ubiquitous saying that all companies are technology companies now. Certainly some more than others, but I’d say hotels have officially waded into—or, perhaps, been shoved in—to tech waters so deep that it’s an apt notion worth considering every time a new technology vendor is up for consideration. Look at...

Runtriz Welcomes Riccardo Galanti as Senior Director of Sales, EMEA
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Runtriz Welcomes Riccardo Galanti as Senior Director of Sales, EMEA

Riccardo Galanti brings a wealth of sales and hospitality experience to the leading team in guest services technology Runtriz™, a leading developer of innovative technology solutions for hotels, resorts, and casinos announced the addition of Riccardo Galanti as Senior Director Sales, EMEA. In his role, Riccardo will expand Runtriz’ growth in the EMEA market. He...