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Hotel Retailing: It’s Time For a Change
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Hotel Retailing: It’s Time For a Change

An Interview with Pierre Chapoutot, Founder of Direct BookingBy Alan Young, Co-Founder and President of Puzzle Partner After opening a hotel with his family in Marrakech in 2010, Pierre Chapoutot learned, first hand, the difficulties so often experienced by independent hotels when promoting their services and inspiring direct bookings. During a period of low tourism...

The adoption of a long-term perspective in a time of crisis: Why now is not the time to let your marketing and communications go dark
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The adoption of a long-term perspective in a time of crisis: Why now is not the time to let your marketing and communications go dark

It’s been just over a week since the World Health Organization declared the coronavirus, or COVID-19, a global pandemic. Since then, the information surrounding the continued transmission of the virus has evolved at a rapid pace, taking business owners and employees across industries for a wild, and notably scary ride. Each day, we awake to...

Why Massive Global Events are a Catalyst for Change
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Why Massive Global Events are a Catalyst for Change

Uncertain times are a catalyst for change, especially within the hospitality industry. Hospitality, after all, has always held a somewhat notorious reputation for being reluctant to change. While other sectors are, by nature, more malleable to new-edge advancements and best practices, our industry often takes its time, testing the waters long before making the commitment...

Interview with Amanda Szabo, CEO of ResortPass: How This Visionary Entrepreneur Is Redefining the Hospitality Industry as We Know It
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Interview with Amanda Szabo, CEO of ResortPass: How This Visionary Entrepreneur Is Redefining the Hospitality Industry as We Know It

Every few years, a disruptor comes along in every industry—and it seems like one has now arrived in the hotel space. While living in San Diego in 2015, Amanda Szabo realized two things. Known for its beaches, parks, and inviting climate, San Diego had some incredible hotels to choose from, and this was as close...

What Does the Expectation Economy Mean for Hoteliers in 2020 and Beyond?
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What Does the Expectation Economy Mean for Hoteliers in 2020 and Beyond?

Within the hospitality industry, we are frequently introduced to new, wide-spread economic trends. First, it was the “Mobile Era,” then we got to know the “Age of the Consumer” and the “Experience Economy,” and now, the term on everyone’s mind? The “Expectation Economy.” As we open our doors and usher in the savvy and informed...

Hotel and Travel Tech Game Changers 2020 Report: Now Accepting Submissions
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Hotel and Travel Tech Game Changers 2020 Report: Now Accepting Submissions

Technology brands interested in being featured are invited to submit their latest innovations for the upcoming report presented by Puzzle Partner Puzzle Partner, the most trusted B2B travel and hospitality technology marketing agency, today announced that submissions are now being accepted for the upcoming Hotel and Travel Tech Game Changers 2020 Report. “We want to...

Hotel Guests Are Becoming “Data Nodes”
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Hotel Guests Are Becoming “Data Nodes”

Almost daily, employees enthusiastically circle a web address at the bottom of our receipt for us to complete a customer service survey, promising a chance to win a trip for two to some far-away beach, or maybe a shopping spree. Quite frankly, the prompt is so familiar most of us have grown accustomed to tuning...