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The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge
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The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge

Go Moment’s Ivy provides responsiveness, efficiency and profitable opportunities for high-end California Beach Resort Go Moment™, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today welcomed southern California’s premier coastal resort, The Ranch at Laguna Beach, as the latest client to implement their award-winning smartconcierge, Ivy®. Ivy is...

Machine Learning Myths Busted: How Understanding Machine Learning Will Give Your Hotel A Competitive Advantage
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Machine Learning Myths Busted: How Understanding Machine Learning Will Give Your Hotel A Competitive Advantage

In the competitive race for guests, Airbnb fares better every year. As of April 2019, Airbnb had demonstrated a 45% increase in bookings year over year and a 62.5% increase in arrivals (iPropertyManagement). This success is due mainly to the company’s use of machine learning (ML) technology to optimize their search and booking process. Airbnb...

Nor1 eBook Examines the Impact of Machine Learning on the Hospitality Industry
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Nor1 eBook Examines the Impact of Machine Learning on the Hospitality Industry

The leading innovator of hotel upsell solutions, Jason Bryant, shares insights, dispels misconceptions, and reveals surprising truths about Artificial Intelligence every hotel executive needs to know In a newly released eBook titled, The Hospitality Executive’s Guide to Machine Learning: Will You Be a Leader, Follower, or Dinosaur?, Jason Bryant, Nor1’s Founder, CEO & Chairman of...

Nor1 Launches Revolutionary Front Desk Insights Decision Platform
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Nor1 Launches Revolutionary Front Desk Insights Decision Platform

The hospitality industry’s most profitable upsell platform introduces Insights to address guest demand efficiently and enhance performance at the front desk Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology, today announced the release of Insights Decision Platform, powerful technology for hotel managers to help them better understand guest demand at the front...

Why Machine Learning Works for the Hotel Industry
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Why Machine Learning Works for the Hotel Industry

Amazon frequently receives credit for successfully employing machine learning to engage consumers and drive sales with its well-known recommendation engine, which generates 35% of the company’s revenue, according to McKinsey. However, competitor Walmart has a surprising amount of machine learning activity going on behind the scenes. For instance, Walmart created a facial recognition system that...

Is Your Hotel Intelligent?
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Is Your Hotel Intelligent?

How a deeper guest understanding drives revenue, service, marketing ROI and loyalty Work smarter, not harder. It’s an age-old sentiment that has inspired countless professional and personal agendas over the years. With the help of modern processes and technology, we are continually finding new ways to streamline and simplify. We relentlessly implore brands, co-workers, partners,...

Humans and AI: How to Improve Guest Services in a New Collaborative Way
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Humans and AI: How to Improve Guest Services in a New Collaborative Way

It’s commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there’s not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It’s a take-it-or-leave-it situation. The parallel in hospitality guest...