Tag: Ivy Smartconcierge

Home Ivy Smartconcierge
The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge
Post

The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge

Go Moment’s Ivy provides responsiveness, efficiency and profitable opportunities for high-end California Beach Resort Go Moment™, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today welcomed southern California’s premier coastal resort, The Ranch at Laguna Beach, as the latest client to implement their award-winning smartconcierge, Ivy®. Ivy is...

Go Moment® to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis
Post

Go Moment® to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis

Attendees at the hospitality industry’s largest tech expo are invited to visit booth #3119 and Tech Talks Session to discover the SMS-based hybrid human & AI guest service technology Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, will give HITEC Minneapolis 2019 attendees their first look...

Don’t Settle: The Price You Pay When You Choose the Wrong Guest Engagement Texting Platform
Post

Don’t Settle: The Price You Pay When You Choose the Wrong Guest Engagement Texting Platform

Nordstrom was among the first clothing retailers to use texting to communicate with consumers in an effort to meld their online and physical experience. Not only can Nordstrom customers make purchases via text, but they can also reach sales associates directly without placing a call or waiting on hold. Lauded for its digital transformation, Nordstrom...

Luxury Manhattan Hotel Elevates Guest Experience with Go Moment’s Ivy® Smartconcierge
Post

Luxury Manhattan Hotel Elevates Guest Experience with Go Moment’s Ivy® Smartconcierge

Ivy opens up personalized service, additional revenue opportunities and boosts guest satisfaction scores through text or voice messaging to automate common tasks and resolve guest requests in seconds Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have added the iconic Walker Hotel...

The Desoto in Savannah Selects Go Moment’s Ivy® Smartconcierge
Post

The Desoto in Savannah Selects Go Moment’s Ivy® Smartconcierge

Smartconcierge welcomed at three Sotherly Hotels’ luxury independent properties to streamline staff operations, elevate service and generate more revenue opportunities The DeSoto Savannah, has selected Go Moment’s smartconcierge Ivy® to increase response times to guest inquiries, improve staff efficiency and drive engagement through the convenience of mobile text messaging. Managed by Chesapeake Hospitality and part...

Surprising Ways Hotels Lose Repeat Business
Post

Surprising Ways Hotels Lose Repeat Business

For nearly a half-decade now, the hotel industry has buzzed about “authentic guest experiences.” It was its reaction to the growing success of Airbnb and its ability to deliver upon the theme of “Belong Anywhere,” where travelers who wanted to be insiders could engage with people and culture. But should hotels be trying to replicate...

What You Should Look For – and Avoid – In a Hotel Smartconcierge
Post

What You Should Look For – and Avoid – In a Hotel Smartconcierge

Everyone’s talking about hotel technology and the hotels of tomorrow. We hear about smart rooms, the Internet of Things (IoT), ambient intelligence, voice search and assistance, personalization, and artificial intelligence (AI). They may seem futuristic, but many of them are already realities. Take the AI-powered hotel smartconcierge, for example. Like its human counterpart, the hotel...

Go Moment first to introduce Enterprise-Level real-time guest engagement Business Intelligence (BI) solution focused on texting
Post

Go Moment first to introduce Enterprise-Level real-time guest engagement Business Intelligence (BI) solution focused on texting

Smartconcierge guest engagement solutions leader unveils next generation and first-of-its-kind real-time staff productivity and cross-property enterprise-wide analysis features in Ivy® SANTA MONICA, CA (January 8, 2019) – Go Moment®, the world’s largest provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Ivy® Analytics 2.0, the world’s first Enterprise-ready real-time hotel...