Tag: In the Spotlight

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The first and last touchpoint in any hotel experience, the car park is rarely seen as an area of opportunity, but it certainly should be.
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The first and last touchpoint in any hotel experience, the car park is rarely seen as an area of opportunity, but it certainly should be.

Working in hospitality is hard enough, juggling customer needs to deliver superior service with all the minutiae that goes into running a quality establishment around the clock, from cleaning and maintenance to broadband services and kitchen supplies. Whilst all the focus rests on these elements, what’s often overlooked is that a first-class experience at your...

Complete Intelligent Management – Achieving the Possible
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Complete Intelligent Management – Achieving the Possible

Communication systems and the people they communicate with are the heart and brain of any business. Manage these two critical resources well and you’ve got an efficient, cost-effective, productive and happy workplace. Manage either one badly and you could be limping from one crisis to the next with an associated loss of efficiency, productivity, morale...

Not again!
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Not again!

No guest relishes the prospect of shivering in their nightclothes in the car park at 3 am having been rudely awoken, no matter how much they understand or appreciate why they’ve been evacuated! There’s nothing like a false alarm to upset the smooth running of a normally calm and controlled ‘swan-like’ operation. Unnecessary evacuations unnerve...

What are your guests sipping when they are not drinking?
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What are your guests sipping when they are not drinking?

For those who are choosing to stay sober, dry January can still be a time of new flavours and experiences!  Kolibri Drinks are new non-alcoholic drinks which allow your guests to abstain in style.  With 1 in 5 people in the UK considering themselves as teetotal and over 3 million expecting to participate in dry...