Tag: hotel technology

Home hotel technology
Panic Buttons Becoming a Must-Have Safety Trend in Hospitality
Post

Panic Buttons Becoming a Must-Have Safety Trend in Hospitality

There’s a popular saying that reads, “prepare and prevent, don’t repair and repent.” This seemingly simple sentiment hints at a universally understood and applied concept – be pro-active, rather than reactive. Now, let’s put this theory to work. When students are faced with a major exam, is it best for them to study beforehand or...

Go Moment Receives Industry-Leading NPS®
Post

Go Moment Receives Industry-Leading NPS®

All-time high Net Promoter Score puts Go Moment’s customer satisfaction levels alongside top organizations such as Apple, Starbucks, and Amazon Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced today that its Net Promoter Score® (NPS®) reached an all-time high of +63. Go Moment’s NPS survey...

More Revenue, Same Guests — How to Make the Most of Each Reservation
Post

More Revenue, Same Guests — How to Make the Most of Each Reservation

No one ever said that running a hotel would be easy. With so many moving parts; attending to ever-evolving guest needs, creating a share-worthy property aesthetic, piecing together an all-star staff and creating a memorable travel experience can be a lofty (albeit rewarding) task. And yet, modern hospitality leaders are taking recent technological changes in...

Rainmaker Enters Q2 with High-Growth Momentum and Exciting New Advances
Post

Rainmaker Enters Q2 with High-Growth Momentum and Exciting New Advances

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization solutions reports continued growth coming out of Q1, a steady pipeline and new advances to their revenue and profit optimization suite of solutions. “We’re excited to kick off 2019 with a strong sales quarter,” says Mike Cowles, CEO at Rainmaker. “We’ve...

Hilton’s Conrad Hotels & Resorts Offers Innovative In-Room Beverage Service Powered by Plum in their Exclusive Beachfront Fort Lauderdale Location
Post

Hilton’s Conrad Hotels & Resorts Offers Innovative In-Room Beverage Service Powered by Plum in their Exclusive Beachfront Fort Lauderdale Location

Luxurious Conrad Hotel on North Beach in Florida now featuring Plum’s wine-by-the glass technology  in their 290-suite property Plum today announced that Hilton’s magnificent Conrad Hotel in Fort Lauderdale has implemented their wine by the glass technology. Now guests staying in their suite room types can enjoy a perfectly chilled glass of wine in the...

What You Should Look For – and Avoid – In a Hotel Smartconcierge
Post

What You Should Look For – and Avoid – In a Hotel Smartconcierge

Everyone’s talking about hotel technology and the hotels of tomorrow. We hear about smart rooms, the Internet of Things (IoT), ambient intelligence, voice search and assistance, personalization, and artificial intelligence (AI). They may seem futuristic, but many of them are already realities. Take the AI-powered hotel smartconcierge, for example. Like its human counterpart, the hotel...

The Power of Media – Can It Make Or Break Your Hotel?
Post

The Power of Media – Can It Make Or Break Your Hotel?

In today’s climate, a brand’s reputation can be one of two things – their strongest asset and an integral marketing tool, or their biggest liability.  Of course, we live in a digital age which is laden with opportunity for consumers and employees to potentially impact the public perception of a brand. This is a double-edged...

Are You Meeting Guest Expectations?
Post

Are You Meeting Guest Expectations?

Today we need to provide guests with something they need well before they know they need it The hospitality industry is built upon the demand for a unique, guest-centric experience with each and every visit. A recent survey shows 80% of customers make additional purchases when they undergo a positive experience with a company and...

Two-Way Chat, A Game Changer for Guests—and Revenue
Post

Two-Way Chat, A Game Changer for Guests—and Revenue

Consider most companies that are known widely for excellent customer service—think Zappos and Amazon—and you’ll find two-way chat at the core of their customer service strategy. Customer service star and carmaker, Lexus, uses live video chat to help its clients customize cars entirely online as well as schedule test drives. Apple, on the other hand,...

Upselling Across the Guest Journey
Post

Upselling Across the Guest Journey

Why hotels must think further along the pathway and use past behavior to influence offerings and merchandising Sheena Iyengar of Columbia University famously sold jam on a street corner to test the concept that consumers can have too many choices. She observed that when she offered two dozen different flavor options, consumers purchased fewer. But...