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Capitalizing on Millennial Hotel Guest Behaviors and Travel Trends
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Capitalizing on Millennial Hotel Guest Behaviors and Travel Trends

How to win the business and loyalty of millennials If it seems like everyone in the hospitality industry is talking about millennials — well, that’s likely because they are. With 2019 fading into the background, our collective feeds and conversations with industry peers are rife with discussions of what’s to come and, subsequently, who makes...

ResortPass Sees Record Growth Fueled by Experience Economy and Redefines Guest Revenue Opportunities for Hotels & Resorts
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ResortPass Sees Record Growth Fueled by Experience Economy and Redefines Guest Revenue Opportunities for Hotels & Resorts

The gold standard in hotel and resort guest day passes enters 2020 with the momentum of expanded partnerships, investment rounds, and record sales performance ResortPass, the leading day-guest program for US-based luxury hotels and resorts today announced that 2019 was a record-breaking year of growth and 2020 is continuing on this wave. The Santa Monica-based...

Top 5 Emerging Hotel Tech Trends to Watch in 2020 and Beyond
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Top 5 Emerging Hotel Tech Trends to Watch in 2020 and Beyond

Hotel technology is a long game, and it seems many of the hottest hotel innovations may finally be at an adoption tipping point. So, what’s next? For hospitality professionals, this is undoubtedly the question dominating the final stretch of 2019. Hotel services have been revolutionized over the last few years, trying to catch up with...

Marrying a Mobile PMS With a Mobile POS to Create a Completely Streamlined Guest Experience
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Marrying a Mobile PMS With a Mobile POS to Create a Completely Streamlined Guest Experience

You’ve just stepped out of your Uber, as the driver passes you your bags. Your eyes eagerly take in your surroundings for the week — sprawling grounds, a pristine modern lobby, picturesque architecture, and landscaping. A hotel staff member greets you immediately with a beaming smile, iPad in hand, to pull up your reservation. You’ve...

10 reasons why science-based revenue management trumps rules-based methods
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10 reasons why science-based revenue management trumps rules-based methods

At its core, revenue management is an art, as well as a data science discipline. In the past, hotel revenue managers relied on manual methods and rules-based systems to handle revenue management tasks. A rules-based system involved establishing a set of “rules” to generate revenue strategies for forecasting, inventory control, and rate setting. However, today’s...

Hotel Guests Are Becoming “Data Nodes”
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Hotel Guests Are Becoming “Data Nodes”

Almost daily, employees enthusiastically circle a web address at the bottom of our receipt for us to complete a customer service survey, promising a chance to win a trip for two to some far-away beach, or maybe a shopping spree. Quite frankly, the prompt is so familiar most of us have grown accustomed to tuning...

NextPax Travel Technology Announces Record Year for Client Acquisition, Innovation, Partnerships, Integrations, Awards and New Market Expansion
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NextPax Travel Technology Announces Record Year for Client Acquisition, Innovation, Partnerships, Integrations, Awards and New Market Expansion

Fastest growing global connectivity provider delivers more advanced automation and global reach to optimize bookings for hotels and vacation rentals NextPax, the most advanced channel management technology provider for hotels, resorts and vacation rentals worldwide, marked another consecutive year of impressive milestones. With a record number of new clients, integrations, awards, product enhancements, and partnerships,...

Streamlining Personalization with a PMS & Master Digital Wallet
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Streamlining Personalization with a PMS & Master Digital Wallet

Hoteliers, I have a question for you: What does it mean to have a mobile guest experience? Increasingly, mobile platforms driven by powerful digital analytics are reshaping hotel operations and the guest experience. Technology is empowering hoteliers to find new ways to combine traditional high-touch service with the convenience and accessibility of mobile to reimagine...

Why Union Properties Are Finally Ready to Embrace Technology
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Why Union Properties Are Finally Ready to Embrace Technology

As far back as the 18th century, labor unions have been tasked with the responsibility of protecting the rights of workers around the globe and across various industries. In the case of hospitality, the Hotel Employees and Restaurant Employees Union (HERE) was formed in 1891 and, in 2004, HERE merged with the Union of Needletrades,...

Why Hotels Need Modern Optimization and Management Platforms
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Why Hotels Need Modern Optimization and Management Platforms

The writing is on the wall: across industries today, it simply does not pay to be resistant to change. Not only do customers, or in the case of hospitality, guests, expect more from the brands they give their business to, staff expect more as well. For hotel staff, their job is entirely ruled by the...