Tag: hotel technology

Home hotel technology
How Hotels Can Overcome the 3 Worst Guest Pain Points
Post

How Hotels Can Overcome the 3 Worst Guest Pain Points

There is little debate that guests today are more ‘experience-loyal’ than ‘brand-loyal,’ and guest experience is quickly becoming a far more influential factor in building guest satisfaction, revenue, and loyalty. Yet, many hotels are blowing it with long lines, slow responses, maintenance issues, poor service quality control, and unhelpful or uninformed staff. Another problem lies...

The Devil is in the Details: Using Data to Transform Your Hotel
Post

The Devil is in the Details: Using Data to Transform Your Hotel

We all know the saying, “The devil is in the details.” Well, for hotels, those details can often be found in one, ever-important place: data. Data acts as a magnifying glass to all areas of operations and can provide hotels with a better understanding of their day-to-day activities, staff productivity, and of course, guest expectations....

iVvy Venue Management Software Releases Groundbreaking Meeting Space Booking Tool to Drive Conversions, Revenue, and Efficiencies
Post

iVvy Venue Management Software Releases Groundbreaking Meeting Space Booking Tool to Drive Conversions, Revenue, and Efficiencies

Bookers, Planners, and Venue Operators benefit from easy to use real-time online bookings for meetings and events with a new solution that gives meeting bookers more control and allows venues to yield their meeting space iVvy Inc., the world’s most advanced sales and catering solution on the market today, announced the release of meeting space...

Nor1 Joins HEDNA to Help Shape the Future of Attribute-Based Pricing
Post

Nor1 Joins HEDNA to Help Shape the Future of Attribute-Based Pricing

The hospitality industry’s most profitable upsell platform brings its 15 years of innovation and expertise to the workgroup focusing on Attribute-Based Pricing Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology today announced the company has joined the Hotel Electronic Distribution Network Association (HEDNA). Nor1 will be focused on supporting and advancing the...

4 Critical Data Pillars for Building a Guest Intelligence Program
Post

4 Critical Data Pillars for Building a Guest Intelligence Program

The demand for guest personalization is not losing its significance any time soon, and hoteliers are coming up with increasingly inventive ways to capture data and leverage guest intelligence technology to advance hotel-guest relationships. When building data for guest intelligence, there are three critical pillars to consider: reservation data, social and public data, and loyalty...

The Unique Technology Challenges Faced by Large Hotel Chains (Part 1 of 2 Part Series)
Post

The Unique Technology Challenges Faced by Large Hotel Chains (Part 1 of 2 Part Series)

The hospitality industry, perhaps more than any other, is facing massive disruption. For large hotel chains, the continued onset and evolution of the digital age requires constant adaptation on behalf of brands. So as guest needs and expectations continue to evolve, hotels must establish nimble, flexible, agile hotel organizations. At the same time, rapid innovation...

Hoteliers, Are You Offering the Highest Level of Service?
Post

Hoteliers, Are You Offering the Highest Level of Service?

In this time, better known as the ‘Age of the Customer,’ what differentiates companies like Apple, Amazon, Zappos from the rest? The simple answer would be their never-ending efforts to exceed customer service expectations and create memorable, ever-lasting experiences. When it comes to the hospitality industry, while there is no shortage of sentiments that should...

Revenue Management to Revenue Strategy: The Changing Role of RM in Hotels
Post

Revenue Management to Revenue Strategy: The Changing Role of RM in Hotels

With U.S. hotel occupancy levels registering record-breaking performance,1 hoteliers must get creative when it comes forging a path toward higher rates and greater profits. And they increasingly look to their revenue managers to chart the course. As a result, we’re seeing a transformation of the revenue management (RM) role – from revenue manager to revenue...