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Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit
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Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit

Across the country, casinos and resorts are being disrupted by innovative,  connected, “always-on” technologies. This disruption has been led largely by guest demand. Guests have come to expect instant answers and service at their fingertips by way of their mobile phones. Recently, Google’s Chief Evangelist of Brand Marketing, Gopi Kallayil, said that the pervasiveness of...

Don’t Neglect the Bottom Line: Why Amenities Matter to Your Guests
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Don’t Neglect the Bottom Line: Why Amenities Matter to Your Guests

When it comes to curating an exceptional guest experience from top to bottom, pre-stay to post-stay, hoteliers must pay mind to a number of factors and touch-points. What matters most to guests? Is it the property itself? Is it the local experience? Is it the room? Do they crave a more high-tech experience, or traditional...

The Great Connector: The Hotel Mobile App
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The Great Connector: The Hotel Mobile App

The era of engagement.  The digital age. Social media revolution. A lot of terms describe the time we’re living in, but what they all have in common is connection. The idea of creating connection goes far beyond the business side of our lives. We hear it everywhere that creating connections with friends, loved ones, and...

IDS Next Enters 2019 on a Wave of Sales Growth
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IDS Next Enters 2019 on a Wave of Sales Growth

Leading hospitality technology solution provider celebrates closing 39 deals in January, 2019 IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released its impressive list of company sales and accomplishments across the world, having closed 39 deals in January alone. As a pioneer in emerging markets, IDS Next demonstrates...

Hotel Smartconcierges Going Mainstream
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Hotel Smartconcierges Going Mainstream

“Great customer service is […] a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths.” These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. In her analysis,...

Sales and RM – Why Can’t We Be Friends?
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Sales and RM – Why Can’t We Be Friends?

According to the 2019 AMEX Global Meetings & Events Forecast,1 the meetings industry is in a period of consistent growth, with small but meaningful increases projected in meeting sizes, length, and number of attendees. And although trend data2 supports that room night share, guest-paid RevPAR, and group ADR have been relatively flat, the group/meetings customer...

How Hoteliers Can Optimize the Check-in Process
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How Hoteliers Can Optimize the Check-in Process

Sometimes hoteliers or, more often, their front-desk staff considers the act of upselling at check-in to be overstepping, pushy even. However, when done right, upselling at check-in actually better serves the guest and generates revenue. Take, for instance, a beautiful mid-century lodge in Colorado. The historic property was purchased recently, and the room quality is...

iVvy Expands Global Presence to Drive Continued Market Demand and Growth
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iVvy Expands Global Presence to Drive Continued Market Demand and Growth

Leading new generation venue management technology innovator expands executive team to broaden reach in North America iVvy Inc., the award-winning global Venue Management Software company, today announced the addition of two new executives to their executive team. Daniel Melnyk has been appointed to VP Sales for Canada and USA, Kristi White has joined the company...

HEDNA 2019 Wrap-up: Inspirational Insights by Andrew Sanders, DataArt
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HEDNA 2019 Wrap-up: Inspirational Insights by Andrew Sanders, DataArt

The HEDNA 2019 agenda illustrated the incredible potential for a meeting of the top minds in the hospitality industry, and the conference certainly didn’t disappoint. This year’s HEDNA gathering exceeded even my loftiest expectations, with 355 people marking the highest attendance to date. It was an inspirational meeting with the leading thinkers in our field...