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How Hotels Can Overcome the 3 Worst Guest Pain Points
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How Hotels Can Overcome the 3 Worst Guest Pain Points

There is little debate that guests today are more ‘experience-loyal’ than ‘brand-loyal,’ and guest experience is quickly becoming a far more influential factor in building guest satisfaction, revenue, and loyalty. Yet, many hotels are blowing it with long lines, slow responses, maintenance issues, poor service quality control, and unhelpful or uninformed staff. Another problem lies...

4 Big Reasons Increasing Small Groups & Meetings Business is a Win-Win for Your Venue
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4 Big Reasons Increasing Small Groups & Meetings Business is a Win-Win for Your Venue

Hoteliers, we have news for you. Prioritizing group business pays, quite literally. We all know the formula. More bookings translate to more revenue. More revenue (and an influx of happy guests) lays the foundation for a long-term, successful hotel property. But are all bookings created equal? Not necessarily. While transient business is, undeniably, an integral...

The Devil is in the Details: Using Data to Transform Your Hotel
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The Devil is in the Details: Using Data to Transform Your Hotel

We all know the saying, “The devil is in the details.” Well, for hotels, those details can often be found in one, ever-important place: data. Data acts as a magnifying glass to all areas of operations and can provide hotels with a better understanding of their day-to-day activities, staff productivity, and of course, guest expectations....

4 Critical Data Pillars for Building a Guest Intelligence Program
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4 Critical Data Pillars for Building a Guest Intelligence Program

The demand for guest personalization is not losing its significance any time soon, and hoteliers are coming up with increasingly inventive ways to capture data and leverage guest intelligence technology to advance hotel-guest relationships. When building data for guest intelligence, there are three critical pillars to consider: reservation data, social and public data, and loyalty...

React Mobile Expands Global Reach as Hotels Abroad Follow the Lead of US Hotel Industry to Protect Employees
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React Mobile Expands Global Reach as Hotels Abroad Follow the Lead of US Hotel Industry to Protect Employees

To meet the increasing demand for their innovative employee safety devices and panic button technology, React Mobile deploys record-breaking implementations in Canada, Europe, and the Middle East Hotels worldwide are turning to React Mobile enterprise-class hospitality safety solutions to help them protect their employees. The company today announced its global expansion into international hotels and...

Hoteliers, Are You Offering the Highest Level of Service?
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Hoteliers, Are You Offering the Highest Level of Service?

In this time, better known as the ‘Age of the Customer,’ what differentiates companies like Apple, Amazon, Zappos from the rest? The simple answer would be their never-ending efforts to exceed customer service expectations and create memorable, ever-lasting experiences. When it comes to the hospitality industry, while there is no shortage of sentiments that should...

Hotel BI: Applying Data Analytics to Real-Life Situations
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Hotel BI: Applying Data Analytics to Real-Life Situations

When it comes to analyzing your data, relying on manual methods – i.e. using Excel spreadsheets or Google Sheets – takes too much time and is often inaccurate, fraught with human error. Hotel owners looking to accurately and efficiently improve business performance should consider implementing an automated business intelligence (BI) solution.1 BI reporting and analytics...