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Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit
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Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit

Across the country, casinos and resorts are being disrupted by innovative,  connected, “always-on” technologies. This disruption has been led largely by guest demand. Guests have come to expect instant answers and service at their fingertips by way of their mobile phones. Recently, Google’s Chief Evangelist of Brand Marketing, Gopi Kallayil, said that the pervasiveness of...

Don’t Neglect the Bottom Line: Why Amenities Matter to Your Guests
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Don’t Neglect the Bottom Line: Why Amenities Matter to Your Guests

When it comes to curating an exceptional guest experience from top to bottom, pre-stay to post-stay, hoteliers must pay mind to a number of factors and touch-points. What matters most to guests? Is it the property itself? Is it the local experience? Is it the room? Do they crave a more high-tech experience, or traditional...

The Great Connector: The Hotel Mobile App
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The Great Connector: The Hotel Mobile App

The era of engagement.  The digital age. Social media revolution. A lot of terms describe the time we’re living in, but what they all have in common is connection. The idea of creating connection goes far beyond the business side of our lives. We hear it everywhere that creating connections with friends, loved ones, and...

IDS Next Enters 2019 on a Wave of Sales Growth
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IDS Next Enters 2019 on a Wave of Sales Growth

Leading hospitality technology solution provider celebrates closing 39 deals in January, 2019 IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released its impressive list of company sales and accomplishments across the world, having closed 39 deals in January alone. As a pioneer in emerging markets, IDS Next demonstrates...

Sales and RM – Why Can’t We Be Friends?
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Sales and RM – Why Can’t We Be Friends?

According to the 2019 AMEX Global Meetings & Events Forecast,1 the meetings industry is in a period of consistent growth, with small but meaningful increases projected in meeting sizes, length, and number of attendees. And although trend data2 supports that room night share, guest-paid RevPAR, and group ADR have been relatively flat, the group/meetings customer...

Arizona Biltmore, A Waldorf Astoria Resort, Partners with Plum to Bring On Demand In Room Wine By the Glass to Guests
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Arizona Biltmore, A Waldorf Astoria Resort, Partners with Plum to Bring On Demand In Room Wine By the Glass to Guests

Plum, the hospitality industry’s revolutionary new wine by the glass appliance, announced today that Arizona Biltmore, A Waldorf Astoria Resort, will be featuring their next-gen on-demand wine experience in all Villa Suite accommodations, to surprise and delight guests and further elevate their stay. With its luxurious grounds and iconic architecture, the Arizona Biltmore has been...

The New Era of Personalization: The Hyperconnected Guest Experience
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The New Era of Personalization: The Hyperconnected Guest Experience

  With the onset of 2019, we’ve stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption across industries, brands are realizing mounting pressure to adapt to this new age of technological personalization and hyper-connectivity. Why? Because with heightened technology and uninhibited...

Solving the Broken Group Booking Process to Grow your Sales in 2019
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Solving the Broken Group Booking Process to Grow your Sales in 2019

By Lauren Hall, Founder & CEO, iVvy There’s no denying it — 2019 is projected to be an exciting and, better yet, profitable year for the hospitality industry.  With the consumer-driven evolution of personalization, the widespread embrace of emerging technology and a promising rise in travel spend, industry leaders are predicting exciting momentum and growth...

RoomKeyPMS Celebrates 19 Year Anniversary
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RoomKeyPMS Celebrates 19 Year Anniversary

RoomKeyPMS has reached a milestone this year, celebrating its 19th year anniversary as a leader in Hotel Property Management. Coming to market in 2000, RoomKeyPMS’ all-in-one cloud-hosted software makes running a hotel easier. With rich features for independent hotels and hundreds of interfaces to disparate hospitality systems, the RoomKeyPMS platform helps hoteliers to manage their...