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Panic Buttons Becoming a Must-Have Safety Trend in Hospitality
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Panic Buttons Becoming a Must-Have Safety Trend in Hospitality

There’s a popular saying that reads, “prepare and prevent, don’t repair and repent.” This seemingly simple sentiment hints at a universally understood and applied concept – be pro-active, rather than reactive. Now, let’s put this theory to work. When students are faced with a major exam, is it best for them to study beforehand or...

More Revenue, Same Guests — How to Make the Most of Each Reservation
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More Revenue, Same Guests — How to Make the Most of Each Reservation

No one ever said that running a hotel would be easy. With so many moving parts; attending to ever-evolving guest needs, creating a share-worthy property aesthetic, piecing together an all-star staff and creating a memorable travel experience can be a lofty (albeit rewarding) task. And yet, modern hospitality leaders are taking recent technological changes in...

Rainmaker Enters Q2 with High-Growth Momentum and Exciting New Advances
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Rainmaker Enters Q2 with High-Growth Momentum and Exciting New Advances

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization solutions reports continued growth coming out of Q1, a steady pipeline and new advances to their revenue and profit optimization suite of solutions. “We’re excited to kick off 2019 with a strong sales quarter,” says Mike Cowles, CEO at Rainmaker. “We’ve...

The Power of Media – Can It Make Or Break Your Hotel?
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The Power of Media – Can It Make Or Break Your Hotel?

In today’s climate, a brand’s reputation can be one of two things – their strongest asset and an integral marketing tool, or their biggest liability.  Of course, we live in a digital age which is laden with opportunity for consumers and employees to potentially impact the public perception of a brand. This is a double-edged...

Are You Meeting Guest Expectations?
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Are You Meeting Guest Expectations?

Today we need to provide guests with something they need well before they know they need it The hospitality industry is built upon the demand for a unique, guest-centric experience with each and every visit. A recent survey shows 80% of customers make additional purchases when they undergo a positive experience with a company and...

Two-Way Chat, A Game Changer for Guests—and Revenue
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Two-Way Chat, A Game Changer for Guests—and Revenue

Consider most companies that are known widely for excellent customer service—think Zappos and Amazon—and you’ll find two-way chat at the core of their customer service strategy. Customer service star and carmaker, Lexus, uses live video chat to help its clients customize cars entirely online as well as schedule test drives. Apple, on the other hand,...

Upselling Across the Guest Journey
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Upselling Across the Guest Journey

Why hotels must think further along the pathway and use past behavior to influence offerings and merchandising Sheena Iyengar of Columbia University famously sold jam on a street corner to test the concept that consumers can have too many choices. She observed that when she offered two dozen different flavor options, consumers purchased fewer. But...

The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy®
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The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy®

  Top-rated luxury resort partners with Go Moment to retain “the human touch” of guest engagement while still automating and streamlining processes Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced the continuation of its relationship with Jackson Hole, Wyoming-based The Rustic Inn Creekside Resort...

4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay
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4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay

What does a memorable customer experience mean to you? This question inspires some of the most critical aspects of any business’ customer-facing strategy, as brands constantly seek out new and improved ways to connect with modern consumers and create a lasting impression. When looking to sell a product or service, businesses should strive to not...

What’s the Number One Concern Keeping Hotel Group CIOs Up at Night? By Andrew Sanders, DataArt
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What’s the Number One Concern Keeping Hotel Group CIOs Up at Night? By Andrew Sanders, DataArt

“People trust us to allow them to sleep safely and securely. There’s a longstanding tradition of an innkeeper, that we fulfill that commitment to them. Has it extended naturally, with the same diligence, to the digital environment? Not always.” – John Burns, President of Hospitality Technology Consulting. Last November’s news that the private information of...