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Rethinking Hospitality Technology: How a Focus On Exemplary Service & Support Drives Customer Retention
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Rethinking Hospitality Technology: How a Focus On Exemplary Service & Support Drives Customer Retention

Service is king across all industries. Those brands which establish and maintain top-tier service will not only survive but, more importantly, thrive in today’s market. Hoteliers around the globe are investing an increasing amount of capital into the implementation of guest-centric technology. However, it’s important to remember that while hoteliers focus on the provision of...

Balancing Technology with the Human Touch in Hospitality
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Balancing Technology with the Human Touch in Hospitality

Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such...

Omni Orlando Resort Offers Guests Plum’s Wine-on-Demand Amenity
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Omni Orlando Resort Offers Guests Plum’s Wine-on-Demand Amenity

Fifty wine by the glass systems deployed in Omni Orlando Studio Suites to upgrade in-room guest experience and boost F&B profits Plum, the first wine by the glass technology transforming the hospitality industry, today announced that 50 units have been deployed in the Sunset Lodge Studio Suites at the Omni Orlando Resort at ChampionsGate. The...

Nor1’s PRiME Decision Platform with Real-Time Merchandising Banners Driving Double-Digit Conversion Rate For Hotels
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Nor1’s PRiME Decision Platform with Real-Time Merchandising Banners Driving Double-Digit Conversion Rate For Hotels

Data-driven merchandising banners reflect true inventory through integration and trigger guests to respond to highly relevant and timely offers Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology, today announces the launch of game-changing merchandising features to their flagship product, eStandby®. These inventory-based guest communications trigger bookings and upsell, and have driven conversion...

Nor1 eBook Examines the Impact of Machine Learning on the Hospitality Industry
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Nor1 eBook Examines the Impact of Machine Learning on the Hospitality Industry

The leading innovator of hotel upsell solutions, Jason Bryant, shares insights, dispels misconceptions, and reveals surprising truths about Artificial Intelligence every hotel executive needs to know In a newly released eBook titled, The Hospitality Executive’s Guide to Machine Learning: Will You Be a Leader, Follower, or Dinosaur?, Jason Bryant, Nor1’s Founder, CEO & Chairman of...

RoomKeyPMS Releases New Case Study: The Dean Hotel
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RoomKeyPMS Releases New Case Study: The Dean Hotel

The Dean Hotel has provided valuable feedback in a recent published Case Study on its implementation of RoomKeyPMS and the SiteMinder interface. This implementation allowed The Dean Hotel to move off its previous unstable property management system (“PMS”), and resolve issues of data reliability, stability and security. The Dean Hotel’s General Manager, Aarin Clemons, commented,...

How Hotels Can Bring Their Operations A-Game With Mobile
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How Hotels Can Bring Their Operations A-Game With Mobile

The human nervous system controls everything our bodies do and the way we experience the world around us. There’s the brain—the central operations. Separate from the brain, the spinal cord is the messaging system that allows your brain to communicate with your body. Then there are, of course, nerve cells everywhere that take those messages...

Leveraging Online Booking Engine for Small Groups
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Leveraging Online Booking Engine for Small Groups

The group booking process is broken. It’s a polarizing reality that all hospitality professionals know to be true. Group business — small groups, specifically — represent a wealth of potential revenue to hotels, but that revenue is often beyond tangible reach. Why? Because the operational structure put in place to support small group business was...