Tag: hotel news

Home hotel news
Revenue Management to Revenue Strategy: The Changing Role of RM in Hotels
Post

Revenue Management to Revenue Strategy: The Changing Role of RM in Hotels

With U.S. hotel occupancy levels registering record-breaking performance,1 hoteliers must get creative when it comes forging a path toward higher rates and greater profits. And they increasingly look to their revenue managers to chart the course. As a result, we’re seeing a transformation of the revenue management (RM) role – from revenue manager to revenue...

The Difference Between Loyalty Programs and Loyalty to a Brand
Post

The Difference Between Loyalty Programs and Loyalty to a Brand

Loyalty is earned, and certainly not given, and there is a definite difference between loyalty programs and a guest’s loyalty to a brand. Hotel loyalty programs might seem ubiquitous today, but nearly 60% of guests still don’t belong to one. During the 2019 Skift Tech Forum, industry experts agreed that today’s travelers seek more than just opportunities...

If Your Hotel Tech Doesn’t Boost Loyalty, There’s Trouble Ahead
Post

If Your Hotel Tech Doesn’t Boost Loyalty, There’s Trouble Ahead

Nearly forty years. That’s how long guests have been accruing points, statuses, and upgrades with hotel loyalty programs. The hotel programs spun off of the airline programs (the first was AA Advantage in 1981), which were the marketing brainchild of airlines in a post-deregulation world. For the most part, hotel loyalty programs still work the...

Just Like Hotels, Not All Property Management Systems are Created Equal
Post

Just Like Hotels, Not All Property Management Systems are Created Equal

The hospitality industry finds itself in a number of technological transformations. From guest-facing solutions to operational platforms, the legacy technology which once ruled our sector is slowly being replaced by modern, more agile solutions. Once slow to adopt new technology, the hospitality industry is now turning to mobile-friendly, cloud-based platforms to provide a more personalized...

3 Takeaways from 2019 HITEC Minneapolis
Post

3 Takeaways from 2019 HITEC Minneapolis

A Celebration of Technological Innovation, Women in Hospitality and More Now that the dust has settled from the Hospitality Industry Technology Exposition & Conference (HITEC), I’ve had the chance to reflect on some of the key themes coming out of this year’s conference. As it relates to industry events, HITEC always marks a pivotal time on...

RoomKeyPMS Releases New Case Study: The Dean Hotel
Post

RoomKeyPMS Releases New Case Study: The Dean Hotel

The Dean Hotel has provided valuable feedback in a recent published Case Study on its implementation of RoomKeyPMS and the SiteMinder interface. This implementation allowed The Dean Hotel to move off its previous unstable property management system (“PMS”), and resolve issues of data reliability, stability and security. The Dean Hotel’s General Manager, Aarin Clemons, commented,...

Going to HITEC? Here are my recommendations! What You Need to Know Before You Go to HITEC in Minneapolis
Post

Going to HITEC? Here are my recommendations! What You Need to Know Before You Go to HITEC in Minneapolis

It’s that time of year again. Hoteliers and industry leaders from around the globe will descend on one of the leading events in hospitality: HITEC 2019. Hosted in Minneapolis from June 17th until the 20th, HITEC represents the coveted amalgamation of industry leaders and technology professionals to share, discuss and explore the future of hospitality...

Go Moment® to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis
Post

Go Moment® to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis

Attendees at the hospitality industry’s largest tech expo are invited to visit booth #3119 and Tech Talks Session to discover the SMS-based hybrid human & AI guest service technology Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, will give HITEC Minneapolis 2019 attendees their first look...

Runtriz Offers Sneak Peek of Game-Changing App Developed for the World’s Most Innovative Hotel Company
Post

Runtriz Offers Sneak Peek of Game-Changing App Developed for the World’s Most Innovative Hotel Company

Mobile guest engagement technology leader debuts new mobile advancements at HITEC Minneapolis Booth #1132 Runtriz™, a leading developer of innovative technology solutions for hotels, resorts, and casinos today announced they will be offering a sneak peek of their latest mobile app features at the Hospitality Industry Technology Exposition and Conference (HITEC®), which takes place June...