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The Desoto in Savannah Selects Go Moment’s Ivy® Smartconcierge
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The Desoto in Savannah Selects Go Moment’s Ivy® Smartconcierge

Smartconcierge welcomed at three Sotherly Hotels’ luxury independent properties to streamline staff operations, elevate service and generate more revenue opportunities The DeSoto Savannah, has selected Go Moment’s smartconcierge Ivy® to increase response times to guest inquiries, improve staff efficiency and drive engagement through the convenience of mobile text messaging. Managed by Chesapeake Hospitality and part...

For this Tech Entrepreneur, Safety is Personal
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For this Tech Entrepreneur, Safety is Personal

“For me, safety is personal.” This was the statement which lingered in my mind, as Robb Monkman, Founder, and CEO of React Mobile, told me his story. In University, he and his roommates were the victims of an armed robbery. One night while they were sitting in the living room of their off-campus home, two...

Surprising Ways Hotels Lose Repeat Business
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Surprising Ways Hotels Lose Repeat Business

For nearly a half-decade now, the hotel industry has buzzed about “authentic guest experiences.” It was its reaction to the growing success of Airbnb and its ability to deliver upon the theme of “Belong Anywhere,” where travelers who wanted to be insiders could engage with people and culture. But should hotels be trying to replicate...

The Modern Casino Resort: An Event and Meetings Hot-Spot
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The Modern Casino Resort: An Event and Meetings Hot-Spot

Casino resorts have long been known as the ultimate one-stop shop for some of the best accommodations, food, entertainment that a given city has to offer. Bright lights, delicious food, local flair, incredible entertainment, lavish lobbies and luxury accommodations – these are just a few of the trademark elements that have attracted individuals and groups...

Runtriz and LugLess Team Up to Eliminate Baggage Burden for Hotel Guests
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Runtriz and LugLess Team Up to Eliminate Baggage Burden for Hotel Guests

Partnership gives guests an easy, affordable luggage shipping solution to and from their hotel Runtriz, the leading digital and guest engagement provider for hotels, and LugLess, the first cost-competitive alternative to checking bags, have partnered to enable hotel guests to ship their luggage directly to and from their hotel. The program will allow travelers to...

Self-Service Sells: The Rise of Self-Service in the Hotel Industry
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Self-Service Sells: The Rise of Self-Service in the Hotel Industry

Beneficial both for the guest and the hotel, self-service represents an important part of hospitality’s future Customer service is a segment that impacts brands across every industry – and yet, it’s always on the move. Despite being a universally understood (and validated) concept, the perceived standard of what defines great customer service is continuously re-inventing...

Lake of the Torches Resort Casino Takes Guest Communications to the Next Level With Go Moment’s Ivy® Smartconcierge
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Lake of the Torches Resort Casino Takes Guest Communications to the Next Level With Go Moment’s Ivy® Smartconcierge

Go Moment helps popular casino resort personalize service and enhance responsiveness, enabling guests to communicate and connect anytime, anywhere, with the ease of mobile messaging Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality and casino industry, today announced Lake of the Torches Resort Casino will be implementing...

Go Moment Receives Industry-Leading NPS®
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Go Moment Receives Industry-Leading NPS®

All-time high Net Promoter Score puts Go Moment’s customer satisfaction levels alongside top organizations such as Apple, Starbucks, and Amazon Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced today that its Net Promoter Score® (NPS®) reached an all-time high of +63. Go Moment’s NPS survey...

Two-Way Chat, A Game Changer for Guests—and Revenue
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Two-Way Chat, A Game Changer for Guests—and Revenue

Consider most companies that are known widely for excellent customer service—think Zappos and Amazon—and you’ll find two-way chat at the core of their customer service strategy. Customer service star and carmaker, Lexus, uses live video chat to help its clients customize cars entirely online as well as schedule test drives. Apple, on the other hand,...