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Guest Experience vs. Guest Engagement: Which Matters Most?
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Guest Experience vs. Guest Engagement: Which Matters Most?

Imagine this: You begin planning a trip to New Mexico. You ask a friend who lives there where to stay in Santa Fe. The same day you notice on Facebook that another friend happens to be in Santa Fe right now and has tagged the beautiful hotel where she’s staying. You have two recommendations now...

Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements
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Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements

March 27th free educational webinar to explore the hot topic of SMS Risks and Compliance for Messaging to Casino Resort Guests Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, with its breakthrough smartconcierge Ivy®, today announced that it will be hosting a free webinar on March...

iVvy Venue Technology Achieves Oracle Validated Integration with Oracle Hospitality OPERA PMS
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iVvy Venue Technology Achieves Oracle Validated Integration with Oracle Hospitality OPERA PMS

Next generation sales and catering solution iVvy now offers Oracle Validated Integration of contacts, blocks and room reservations plus, syncs ARI from OPERA PMS back to the iVvy dashboard. Award-winning event and hospitality technology provider iVvy Inc. continues to expand its suite of software integrations, announcing today its latest collaboration with OPERA, Oracle Hospitality’s premier...

Humans and AI: How to Improve Guest Services in a New Collaborative Way
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Humans and AI: How to Improve Guest Services in a New Collaborative Way

It’s commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there’s not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It’s a take-it-or-leave-it situation. The parallel in hospitality guest...

Runtriz Pay Brings Caesars’ Guests Fast, Secure and Simple Payment So They Can Stay in the Game
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Runtriz Pay Brings Caesars’ Guests Fast, Secure and Simple Payment So They Can Stay in the Game

Caesars Entertainment expands partnership with Runtriz to maximize F&B revenue, drive efficiency, and optimize guest experience with the convenience of Runtriz Pay Continuing to distance themselves from the competition, Caesars Entertainment (NASDAQ: CZR) properties in Las Vegas have expanded their partnership with Runtriz™ to launch Runtriz Pay, an innovative new payment service for guests. The...