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Why Empowering Guests Should Be Every Hoteliers Top Priority
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Why Empowering Guests Should Be Every Hoteliers Top Priority

After using AI to analyze travel reviews, the Beverly Hills Hotel in Los Angeles discovered guests want to customize their breakfast, so they did away with the breakfast menu altogether and, now, allow guests to order precisely what they want every morning. Giving the customer more input and capabilities like the Beverly Hills Hotel is...

High Tech Enables High Touch Guest Service
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High Tech Enables High Touch Guest Service

Many luxury hotel brands pride themselves on their responsiveness and attentiveness to their guests – it’s one of the hallmarks of what distinguishes them from other hotels. “High touch” has become synonymous with private concierges, VIP lounges, personal butler service, 24/7 room service, and a host of other exclusive features designed to attract the discerning...

Runtriz Welcomes Riccardo Galanti as Senior Director of Sales, EMEA
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Runtriz Welcomes Riccardo Galanti as Senior Director of Sales, EMEA

Riccardo Galanti brings a wealth of sales and hospitality experience to the leading team in guest services technology Runtriz™, a leading developer of innovative technology solutions for hotels, resorts, and casinos announced the addition of Riccardo Galanti as Senior Director Sales, EMEA. In his role, Riccardo will expand Runtriz’ growth in the EMEA market. He...