Knowscross to offer a sneak peek of a highly anticipated new app that caters to Commercial Office Complex/Vacation Rental/Timeshare market and demo advancements and integrations at HITEC booth #2546 Attendees at this year’s HITEC in Minneapolis will be introduced to the latest inspiring products and advancements from Knowcross®, the preferred service quality management platform of...
Leading hotel technology innovator helps hoteliers discover how a deeper guest understanding can drive revenue, business decisions, and elevate personalized service Concilio Labs, a leading provider in guest intelligence technology, today announced the launch of their latest eBook, titled, What is Guest Intelligence: Everything Hoteliers Need to Know. Created for hoteliers of all types looking...
iVvy Inc., the leading Venue Management Software company, today announced that Red Roof® has selected iVvy as their preferred sales and catering software partner for managing group sales. By implementing the end-to-end venue management solution, the brand will automate the group block booking process for planners and increase efficiencies for Red Roof. iVvy will seamlessly...
Leading innovative hotel technology solutions provider celebrates new installations in April in India, Africa, and the Middle East IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today unveiled their impressive list of new implementations and installations in April 2019, with 29 new live sites in India, Africa, and the...
There’s a popular saying that reads, “prepare and prevent, don’t repair and repent.” This seemingly simple sentiment hints at a universally understood and applied concept – be pro-active, rather than reactive. Now, let’s put this theory to work. When students are faced with a major exam, is it best for them to study beforehand or...
Luxurious Conrad Hotel on North Beach in Florida now featuring Plum’s wine-by-the glass technology in their 290-suite property Plum today announced that Hilton’s magnificent Conrad Hotel in Fort Lauderdale has implemented their wine by the glass technology. Now guests staying in their suite room types can enjoy a perfectly chilled glass of wine in the...
Everyone’s talking about hotel technology and the hotels of tomorrow. We hear about smart rooms, the Internet of Things (IoT), ambient intelligence, voice search and assistance, personalization, and artificial intelligence (AI). They may seem futuristic, but many of them are already realities. Take the AI-powered hotel smartconcierge, for example. Like its human counterpart, the hotel...
In today’s climate, a brand’s reputation can be one of two things – their strongest asset and an integral marketing tool, or their biggest liability. Of course, we live in a digital age which is laden with opportunity for consumers and employees to potentially impact the public perception of a brand. This is a double-edged...
Today we need to provide guests with something they need well before they know they need it The hospitality industry is built upon the demand for a unique, guest-centric experience with each and every visit. A recent survey shows 80% of customers make additional purchases when they undergo a positive experience with a company and...
Consider most companies that are known widely for excellent customer service—think Zappos and Amazon—and you’ll find two-way chat at the core of their customer service strategy. Customer service star and carmaker, Lexus, uses live video chat to help its clients customize cars entirely online as well as schedule test drives. Apple, on the other hand,...