There’s a popular saying that reads, “prepare and prevent, don’t repair and repent.” This seemingly simple sentiment hints at a universally understood and applied concept – be pro-active, rather than reactive. Now, let’s put this theory to work. When students are faced with a major exam, is it best for them to study beforehand or...
Luxurious Conrad Hotel on North Beach in Florida now featuring Plum’s wine-by-the glass technology in their 290-suite property Plum today announced that Hilton’s magnificent Conrad Hotel in Fort Lauderdale has implemented their wine by the glass technology. Now guests staying in their suite room types can enjoy a perfectly chilled glass of wine in the...
Everyone’s talking about hotel technology and the hotels of tomorrow. We hear about smart rooms, the Internet of Things (IoT), ambient intelligence, voice search and assistance, personalization, and artificial intelligence (AI). They may seem futuristic, but many of them are already realities. Take the AI-powered hotel smartconcierge, for example. Like its human counterpart, the hotel...
In today’s climate, a brand’s reputation can be one of two things – their strongest asset and an integral marketing tool, or their biggest liability. Of course, we live in a digital age which is laden with opportunity for consumers and employees to potentially impact the public perception of a brand. This is a double-edged...
Today we need to provide guests with something they need well before they know they need it The hospitality industry is built upon the demand for a unique, guest-centric experience with each and every visit. A recent survey shows 80% of customers make additional purchases when they undergo a positive experience with a company and...
Consider most companies that are known widely for excellent customer service—think Zappos and Amazon—and you’ll find two-way chat at the core of their customer service strategy. Customer service star and carmaker, Lexus, uses live video chat to help its clients customize cars entirely online as well as schedule test drives. Apple, on the other hand,...
RoomKeyPMS announces the launch of its new product, the RoomKeyPMS Rate Shopper, which will be available to all hotels as of April 4, 2019. This reporting product delivers daily rate reports, TripAdvisor rankings, and 90-day demand forecasts for up to four competitor properties, to your inbox, every day. It is the perfect solution for hotels...
“People trust us to allow them to sleep safely and securely. There’s a longstanding tradition of an innkeeper, that we fulfill that commitment to them. Has it extended naturally, with the same diligence, to the digital environment? Not always.” – John Burns, President of Hospitality Technology Consulting. Last November’s news that the private information of...
Located Less Than One Mile from Universal’s Orlando® Resort, the New Hotel Welcomes Guests Home2 Suites by Hilton, part of Hilton’s (NYSE: HLT) All Suites portfolio, announced today its newest property, Home2 Suites by Hilton Orlando Near Universal. Designed for travelers who want to maintain their normal routine, the hotel features a range of value, tech-focused and eco-conscious amenities....
There’s some truth to the increasingly ubiquitous saying that all companies are technology companies now. Certainly some more than others, but I’d say hotels have officially waded into—or, perhaps, been shoved in—to tech waters so deep that it’s an apt notion worth considering every time a new technology vendor is up for consideration. Look at...