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Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit
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Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit

Across the country, casinos and resorts are being disrupted by innovative,  connected, “always-on” technologies. This disruption has been led largely by guest demand. Guests have come to expect instant answers and service at their fingertips by way of their mobile phones. Recently, Google’s Chief Evangelist of Brand Marketing, Gopi Kallayil, said that the pervasiveness of...

IDS Next Enters 2019 on a Wave of Sales Growth
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IDS Next Enters 2019 on a Wave of Sales Growth

Leading hospitality technology solution provider celebrates closing 39 deals in January, 2019 IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released its impressive list of company sales and accomplishments across the world, having closed 39 deals in January alone. As a pioneer in emerging markets, IDS Next demonstrates...

Sales and RM – Why Can’t We Be Friends?
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Sales and RM – Why Can’t We Be Friends?

According to the 2019 AMEX Global Meetings & Events Forecast,1 the meetings industry is in a period of consistent growth, with small but meaningful increases projected in meeting sizes, length, and number of attendees. And although trend data2 supports that room night share, guest-paid RevPAR, and group ADR have been relatively flat, the group/meetings customer...

HEDNA 2019 Wrap-up: Inspirational Insights by Andrew Sanders, DataArt
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HEDNA 2019 Wrap-up: Inspirational Insights by Andrew Sanders, DataArt

The HEDNA 2019 agenda illustrated the incredible potential for a meeting of the top minds in the hospitality industry, and the conference certainly didn’t disappoint. This year’s HEDNA gathering exceeded even my loftiest expectations, with 355 people marking the highest attendance to date. It was an inspirational meeting with the leading thinkers in our field...

Arizona Biltmore, A Waldorf Astoria Resort, Partners with Plum to Bring On Demand In Room Wine By the Glass to Guests
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Arizona Biltmore, A Waldorf Astoria Resort, Partners with Plum to Bring On Demand In Room Wine By the Glass to Guests

Plum, the hospitality industry’s revolutionary new wine by the glass appliance, announced today that Arizona Biltmore, A Waldorf Astoria Resort, will be featuring their next-gen on-demand wine experience in all Villa Suite accommodations, to surprise and delight guests and further elevate their stay. With its luxurious grounds and iconic architecture, the Arizona Biltmore has been...

The New Era of Personalization: The Hyperconnected Guest Experience
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The New Era of Personalization: The Hyperconnected Guest Experience

  With the onset of 2019, we’ve stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption across industries, brands are realizing mounting pressure to adapt to this new age of technological personalization and hyper-connectivity. Why? Because with heightened technology and uninhibited...

Puzzle Partner’s Newest Client, Plum, Develops Innovative New Product That Brings Wine by the Glass Directly to Your Hotel Room
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Puzzle Partner’s Newest Client, Plum, Develops Innovative New Product That Brings Wine by the Glass Directly to Your Hotel Room

Plum selects Puzzle Partner to capitalize on the benefits offered by the agency’s expertise and impressive track record Puzzle Partner, the most trusted B2B travel and hospitality technology marketing agency, announced today that they have signed Plum, the first automatic appliance that perfectly preserves, chills, and serves wine so that it can be enjoyed one...

The Top 7 Hospitality Trends Every Hotelier Should Watch in 2019
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The Top 7 Hospitality Trends Every Hotelier Should Watch in 2019

Last year proved to be a strong one for the U.S. hotel industry, with occupancy, average daily rate (ADR), and revenue per available room (RevPAR) all trending positively. For 2019, STR and Tourism Economics1 optimistically project another year of growth. Changes in supply, however, will impact local market occupancy levels and hoteliers’ pricing power, with...

AavGo selects new Lenovo™ Smart Tabs for in-room experience
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AavGo selects new Lenovo™ Smart Tabs for in-room experience

A leading hotel guest experience and engagement platform, AavGo, has selected the new Lenovo Smart Tabs with a custom built-in AI voice assistant to power all its client hotel guestrooms. The Lenovo Smart Tabs would empower guests to use both touch and voice to access information, communicate with the hotel, create service requests, order room...