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5 Questions to Determine If Your Hotel Group Sales Process is Broken
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5 Questions to Determine If Your Hotel Group Sales Process is Broken

The hospitality industry is evolving at a rapid pace. From heightened guest expectations to revolutionary new-age technology, the world of travel is constantly reinventing and re-imagining itself. The group booking segment is experiencing a similar period of growth, and the potential for hoteliers to capitalize has, perhaps, never been more imminent. In fact, CWT Meetings...

Upselling Across the Guest Journey
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Upselling Across the Guest Journey

Why hotels must think further along the pathway and use past behavior to influence offerings and merchandising Sheena Iyengar of Columbia University famously sold jam on a street corner to test the concept that consumers can have too many choices. She observed that when she offered two dozen different flavor options, consumers purchased fewer. But...

4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay
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4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay

What does a memorable customer experience mean to you? This question inspires some of the most critical aspects of any business’ customer-facing strategy, as brands constantly seek out new and improved ways to connect with modern consumers and create a lasting impression. When looking to sell a product or service, businesses should strive to not...

High Tech Enables High Touch Guest Service
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High Tech Enables High Touch Guest Service

Many luxury hotel brands pride themselves on their responsiveness and attentiveness to their guests – it’s one of the hallmarks of what distinguishes them from other hotels. “High touch” has become synonymous with private concierges, VIP lounges, personal butler service, 24/7 room service, and a host of other exclusive features designed to attract the discerning...

StayNTouch CEO and Director of Strategic Partnerships Talk Platform Power
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StayNTouch CEO and Director of Strategic Partnerships Talk Platform Power

Reimagining Hotel Technology with Open APIs Based on Strategic Partnership Alignment The last few years have been a whirlwind of innovation for hospitality technology. Despite its longstanding reputation for being resistant to change and slow to adopt technological evolution, the industry has made impressive strides toward reinventing its future. And yet, the gradual implementation of...

Is Your Hotel Intelligent?
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Is Your Hotel Intelligent?

How a deeper guest understanding drives revenue, service, marketing ROI and loyalty Work smarter, not harder. It’s an age-old sentiment that has inspired countless professional and personal agendas over the years. With the help of modern processes and technology, we are continually finding new ways to streamline and simplify. We relentlessly implore brands, co-workers, partners,...

Hermitage Hotel Becomes the First Hotel in Nashville to Offer Wine by the Glass With Plum
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Hermitage Hotel Becomes the First Hotel in Nashville to Offer Wine by the Glass With Plum

Award-Winning Luxury Hotel to Bring Innovative Wine-On-Demand Technology Plum to their Suites, Restaurant, and Bar Plum, the first wine by the glass technology revolutionizing the hospitality industry, is proud to welcome the historic Hermitage Hotel to its rapidly growing list of new clients. By introducing Plum, the award-winning property will be the first location in...

iVvy Venue Technology and Coastal Gaming Announce Strategic Partnership
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iVvy Venue Technology and Coastal Gaming Announce Strategic Partnership

iVvy, the hospitality industry’s most innovative sales and catering technology provider, and Coastal Gaming, a trusted leader in casino and hospitality advising, today announced a new strategic alliance. Together, the companies will help casino resorts better automate their operations with powerful additional capabilities specifically aligned to drive profitability and reduce costs by replacing legacy systems...