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IDS Next Extends Agreement with Puzzle Partner for Exclusive Agency of Record Representation
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IDS Next Extends Agreement with Puzzle Partner for Exclusive Agency of Record Representation

B2B hospitality and travel technology marketing agency will continue to promote IDS Next’s story and increase global market share Puzzle Partner, the most trusted B2B travel and hospitality technology marketing firm announced today that it will continue as Agency of Record for IDS Next. As part of the renewal agreement, Puzzle Partner will drive growth...

NextPax Travel Technology Selects Puzzle Partner as Agency of Record to Expand Global Presence
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NextPax Travel Technology Selects Puzzle Partner as Agency of Record to Expand Global Presence

Puzzle Partner to spearhead North American marketing initiatives for Europe’s foremost vacation rental and hotel channel manager NextPax, the most advanced channel management technology provider for hotels, resorts and vacation rentals worldwide has named Puzzle Partner as their PR Agency of Record (AOR). Puzzle Partner will be responsible for strategic content and public relations initiatives...

9 Travel Trends and Habits of Baby Boomers
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9 Travel Trends and Habits of Baby Boomers

Anyone who has watched Dirty Dancing remembers the iconic line, “Nobody puts Baby in the corner.” Well, hoteliers, what about baby boomers? Over the last few years, millennials have captured a great deal of attention across industries, with hospitality being no exception. Their unique travel behaviors and impressive buying power have generated sizeable interest from...

5 Questions to Determine If Your Hotel Group Sales Process is Broken
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5 Questions to Determine If Your Hotel Group Sales Process is Broken

The hospitality industry is evolving at a rapid pace. From heightened guest expectations to revolutionary new-age technology, the world of travel is constantly reinventing and re-imagining itself. The group booking segment is experiencing a similar period of growth, and the potential for hoteliers to capitalize has, perhaps, never been more imminent. In fact, CWT Meetings...

Upselling Across the Guest Journey
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Upselling Across the Guest Journey

Why hotels must think further along the pathway and use past behavior to influence offerings and merchandising Sheena Iyengar of Columbia University famously sold jam on a street corner to test the concept that consumers can have too many choices. She observed that when she offered two dozen different flavor options, consumers purchased fewer. But...

4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay
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4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay

What does a memorable customer experience mean to you? This question inspires some of the most critical aspects of any business’ customer-facing strategy, as brands constantly seek out new and improved ways to connect with modern consumers and create a lasting impression. When looking to sell a product or service, businesses should strive to not...

High Tech Enables High Touch Guest Service
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High Tech Enables High Touch Guest Service

Many luxury hotel brands pride themselves on their responsiveness and attentiveness to their guests – it’s one of the hallmarks of what distinguishes them from other hotels. “High touch” has become synonymous with private concierges, VIP lounges, personal butler service, 24/7 room service, and a host of other exclusive features designed to attract the discerning...

StayNTouch CEO and Director of Strategic Partnerships Talk Platform Power
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StayNTouch CEO and Director of Strategic Partnerships Talk Platform Power

Reimagining Hotel Technology with Open APIs Based on Strategic Partnership Alignment The last few years have been a whirlwind of innovation for hospitality technology. Despite its longstanding reputation for being resistant to change and slow to adopt technological evolution, the industry has made impressive strides toward reinventing its future. And yet, the gradual implementation of...

Is Your Hotel Intelligent?
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Is Your Hotel Intelligent?

How a deeper guest understanding drives revenue, service, marketing ROI and loyalty Work smarter, not harder. It’s an age-old sentiment that has inspired countless professional and personal agendas over the years. With the help of modern processes and technology, we are continually finding new ways to streamline and simplify. We relentlessly implore brands, co-workers, partners,...