Tag: Guest Experience

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Rethinking Hospitality Technology: How a Focus On Exemplary Service & Support Drives Customer Retention
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Rethinking Hospitality Technology: How a Focus On Exemplary Service & Support Drives Customer Retention

Service is king across all industries. Those brands which establish and maintain top-tier service will not only survive but, more importantly, thrive in today’s market. Hoteliers around the globe are investing an increasing amount of capital into the implementation of guest-centric technology. However, it’s important to remember that while hoteliers focus on the provision of...

If Your Hotel Tech Doesn’t Boost Loyalty, There’s Trouble Ahead
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If Your Hotel Tech Doesn’t Boost Loyalty, There’s Trouble Ahead

Nearly forty years. That’s how long guests have been accruing points, statuses, and upgrades with hotel loyalty programs. The hotel programs spun off of the airline programs (the first was AA Advantage in 1981), which were the marketing brainchild of airlines in a post-deregulation world. For the most part, hotel loyalty programs still work the...

Out With the Old, In With the New: Reimagining Hospitality Classics to Adapt to Changing Guest Demands
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Out With the Old, In With the New: Reimagining Hospitality Classics to Adapt to Changing Guest Demands

In this digital age, few human experiences have resisted the influence of emerging technology. With each passing year, we witness the progressive evolution of capabilities and enhancements that, in many respects, change how we interact with the world. In the hospitality industry, hoteliers know they need to keep a pulse on emerging trends to avoid...

Southernmost Beach Resort Becomes the First Hotel in Key West to Debut Plum’s Wine on Demand Amenity
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Southernmost Beach Resort Becomes the First Hotel in Key West to Debut Plum’s Wine on Demand Amenity

#1 luxury resort in Key West to introduce revolutionary in-room wine technology in their upscale suites to enhance service and F&B profits Plum, the first wine by the glass technology transforming the hospitality industry, today announced they have deployed 22 units at Southernmost Beach Resort in their Oceanview, Garden View and Partial Oceanview Suites.  ...

The Myth About Guest Personalization — It Takes Two
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The Myth About Guest Personalization — It Takes Two

If you ask just about any industry leader what the secret to consumer engagement and long-term loyalty is, their answer is sure to revolve around the concept personalization. In this digital age, where previously impenetrable barriers between brands and consumers cease to exist and convenience and transparency are the norm, consumers want to be known,...

Concilio Labs Releases New eBook to Answer the Question: What is Guest Intelligence?
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Concilio Labs Releases New eBook to Answer the Question: What is Guest Intelligence?

Leading hotel technology innovator helps hoteliers discover how a deeper guest understanding can drive revenue, business decisions, and elevate personalized service Concilio Labs, a leading provider in guest intelligence technology, today announced the launch of their latest eBook, titled, What is Guest Intelligence: Everything Hoteliers Need to Know. Created for hoteliers of all types looking...

Go Moment® to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis
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Go Moment® to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis

Attendees at the hospitality industry’s largest tech expo are invited to visit booth #3119 and Tech Talks Session to discover the SMS-based hybrid human & AI guest service technology Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, will give HITEC Minneapolis 2019 attendees their first look...

Runtriz Offers Sneak Peek of Game-Changing App Developed for the World’s Most Innovative Hotel Company
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Runtriz Offers Sneak Peek of Game-Changing App Developed for the World’s Most Innovative Hotel Company

Mobile guest engagement technology leader debuts new mobile advancements at HITEC Minneapolis Booth #1132 Runtriz™, a leading developer of innovative technology solutions for hotels, resorts, and casinos today announced they will be offering a sneak peek of their latest mobile app features at the Hospitality Industry Technology Exposition and Conference (HITEC®), which takes place June...