Tag: Guest Experience

Home Guest Experience
More Revenue, Same Guests — How to Make the Most of Each Reservation
Post

More Revenue, Same Guests — How to Make the Most of Each Reservation

No one ever said that running a hotel would be easy. With so many moving parts; attending to ever-evolving guest needs, creating a share-worthy property aesthetic, piecing together an all-star staff and creating a memorable travel experience can be a lofty (albeit rewarding) task. And yet, modern hospitality leaders are taking recent technological changes in...

PURE WELLNESS TRANSFORMS THE HOTEL WELLNESS  EXPERIENCE AT TWO CHICAGO HOTELS
Post

PURE WELLNESS TRANSFORMS THE HOTEL WELLNESS EXPERIENCE AT TWO CHICAGO HOTELS

28 New Fully Outfitted “Pure Rooms” Empower Wellness-Minded Guests to Wake Up to Wellness Pure Wellness, the pioneer and leader in hotel guest room wellness solutions, marries innovative wellness technology and processes to hospitality excellence with the installation of 28 Pure Rooms at two properties in the Windy City. Now, wellness-minded travelers visiting Silversmith Hotel...

4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay
Post

4 Ways to Ensure Guests Have the Most Enjoyable and Memorable Stay

What does a memorable customer experience mean to you? This question inspires some of the most critical aspects of any business’ customer-facing strategy, as brands constantly seek out new and improved ways to connect with modern consumers and create a lasting impression. When looking to sell a product or service, businesses should strive to not...

High Tech Enables High Touch Guest Service
Post

High Tech Enables High Touch Guest Service

Many luxury hotel brands pride themselves on their responsiveness and attentiveness to their guests – it’s one of the hallmarks of what distinguishes them from other hotels. “High touch” has become synonymous with private concierges, VIP lounges, personal butler service, 24/7 room service, and a host of other exclusive features designed to attract the discerning...

Is Your Hotel Intelligent?
Post

Is Your Hotel Intelligent?

How a deeper guest understanding drives revenue, service, marketing ROI and loyalty Work smarter, not harder. It’s an age-old sentiment that has inspired countless professional and personal agendas over the years. With the help of modern processes and technology, we are continually finding new ways to streamline and simplify. We relentlessly implore brands, co-workers, partners,...

Hermitage Hotel Becomes the First Hotel in Nashville to Offer Wine by the Glass With Plum
Post

Hermitage Hotel Becomes the First Hotel in Nashville to Offer Wine by the Glass With Plum

Award-Winning Luxury Hotel to Bring Innovative Wine-On-Demand Technology Plum to their Suites, Restaurant, and Bar Plum, the first wine by the glass technology revolutionizing the hospitality industry, is proud to welcome the historic Hermitage Hotel to its rapidly growing list of new clients. By introducing Plum, the award-winning property will be the first location in...

Guest Experience vs. Guest Engagement: Which Matters Most?
Post

Guest Experience vs. Guest Engagement: Which Matters Most?

Imagine this: You begin planning a trip to New Mexico. You ask a friend who lives there where to stay in Santa Fe. The same day you notice on Facebook that another friend happens to be in Santa Fe right now and has tagged the beautiful hotel where she’s staying. You have two recommendations now...

Nor1 to Debut a New Generation (NG) of eStandby® at ITB Berlin
Post

Nor1 to Debut a New Generation (NG) of eStandby® at ITB Berlin

The global leader in hotel upsell technology to showcase a game-changing evolution to its flagship eStandby® product at the World’s Leading Travel Trade Show®.  Attendees at this year’s ITB Berlin will be introduced to the latest cutting-edge innovations from Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology. The company will unveil eStandby®...