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Concilio Labs Releases New eBook to Answer the Question: What is Guest Intelligence?
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Concilio Labs Releases New eBook to Answer the Question: What is Guest Intelligence?

Leading hotel technology innovator helps hoteliers discover how a deeper guest understanding can drive revenue, business decisions, and elevate personalized service Concilio Labs, a leading provider in guest intelligence technology, today announced the launch of their latest eBook, titled, What is Guest Intelligence: Everything Hoteliers Need to Know. Created for hoteliers of all types looking...

Go Moment® to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis
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Go Moment® to Unveil Latest Innovations for Ivy® Smartconcierge at HITEC® in Minneapolis

Attendees at the hospitality industry’s largest tech expo are invited to visit booth #3119 and Tech Talks Session to discover the SMS-based hybrid human & AI guest service technology Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, will give HITEC Minneapolis 2019 attendees their first look...

Runtriz Offers Sneak Peek of Game-Changing App Developed for the World’s Most Innovative Hotel Company
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Runtriz Offers Sneak Peek of Game-Changing App Developed for the World’s Most Innovative Hotel Company

Mobile guest engagement technology leader debuts new mobile advancements at HITEC Minneapolis Booth #1132 Runtriz™, a leading developer of innovative technology solutions for hotels, resorts, and casinos today announced they will be offering a sneak peek of their latest mobile app features at the Hospitality Industry Technology Exposition and Conference (HITEC®), which takes place June...

Mobile is the Most Important Part of Your Hotel’s Guest Engagement Strategy –  Here’s Why
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Mobile is the Most Important Part of Your Hotel’s Guest Engagement Strategy – Here’s Why

In 2018, fashion retailers saw mobile purchases surge ahead of desktop signifying what will likely be a trend across industries (SalesCycle). Fifty-one (51%) percent of online fashion purchases were placed via mobile device, while desktop saw only 42.9%. In terms of demographics, a remarkable 75% of shoppers aged 18-34 bought clothes on smartphones compared with...

How Upscale Hotels are ‘Mixing it Up’ by Offering a New Kind of Room Service With In-Room Beverages
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How Upscale Hotels are ‘Mixing it Up’ by Offering a New Kind of Room Service With In-Room Beverages

When you hear the term ‘upscale’ or ‘luxury travel’ what comes to mind? At the Skift Global Forum in September, hospitality leaders from around the globe found themselves asking the question: How can upscale hotels redefine luxury and rise to the expectations of elite guests? After all, as the industry becomes increasingly more saturated and...

Hotel Spending Out of Balance:  Finding Equilibrium by Investing in PMS Technology to Drive Value Generation
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Hotel Spending Out of Balance: Finding Equilibrium by Investing in PMS Technology to Drive Value Generation

Success is, in many respects, a product of continued investment. Professional athletes invest in the counsel and guidance of high-level coaches; the best in their industry, to ensure they are prepped for each game day. Race car drivers equip their cars with the latest and greatest technology and upgrades to ensure they are prepped for...

Why Empowering Guests Should Be Every Hoteliers Top Priority
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Why Empowering Guests Should Be Every Hoteliers Top Priority

After using AI to analyze travel reviews, the Beverly Hills Hotel in Los Angeles discovered guests want to customize their breakfast, so they did away with the breakfast menu altogether and, now, allow guests to order precisely what they want every morning. Giving the customer more input and capabilities like the Beverly Hills Hotel is...

Hoteliers, Take Note: Millennials Own Your Future
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Hoteliers, Take Note: Millennials Own Your Future

The first truly digital generation has the most buying power and is increasingly more vital to the labor force Hoteliers, we have news for you. Millennials – that group of individuals born between the early 1980s and the early 2000s – own your future. Understanding millennial consumers has become a significant discussion point across industries...

Surprising Ways Hotels Lose Repeat Business
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Surprising Ways Hotels Lose Repeat Business

For nearly a half-decade now, the hotel industry has buzzed about “authentic guest experiences.” It was its reaction to the growing success of Airbnb and its ability to deliver upon the theme of “Belong Anywhere,” where travelers who wanted to be insiders could engage with people and culture. But should hotels be trying to replicate...