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Go Moment Receives Industry-Leading NPS®
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Go Moment Receives Industry-Leading NPS®

All-time high Net Promoter Score puts Go Moment’s customer satisfaction levels alongside top organizations such as Apple, Starbucks, and Amazon Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced today that its Net Promoter Score® (NPS®) reached an all-time high of +63. Go Moment’s NPS survey...

What You Should Look For – and Avoid – In a Hotel Smartconcierge
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What You Should Look For – and Avoid – In a Hotel Smartconcierge

Everyone’s talking about hotel technology and the hotels of tomorrow. We hear about smart rooms, the Internet of Things (IoT), ambient intelligence, voice search and assistance, personalization, and artificial intelligence (AI). They may seem futuristic, but many of them are already realities. Take the AI-powered hotel smartconcierge, for example. Like its human counterpart, the hotel...

The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy®
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The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy®

  Top-rated luxury resort partners with Go Moment to retain “the human touch” of guest engagement while still automating and streamlining processes Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced the continuation of its relationship with Jackson Hole, Wyoming-based The Rustic Inn Creekside Resort...

High Tech Enables High Touch Guest Service
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High Tech Enables High Touch Guest Service

Many luxury hotel brands pride themselves on their responsiveness and attentiveness to their guests – it’s one of the hallmarks of what distinguishes them from other hotels. “High touch” has become synonymous with private concierges, VIP lounges, personal butler service, 24/7 room service, and a host of other exclusive features designed to attract the discerning...

Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements
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Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements

March 27th free educational webinar to explore the hot topic of SMS Risks and Compliance for Messaging to Casino Resort Guests Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, with its breakthrough smartconcierge Ivy®, today announced that it will be hosting a free webinar on March...

Humans and AI: How to Improve Guest Services in a New Collaborative Way
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Humans and AI: How to Improve Guest Services in a New Collaborative Way

It’s commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there’s not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It’s a take-it-or-leave-it situation. The parallel in hospitality guest...

Acclaimed Crystal Springs Resort Launches Smartconcierge Ivy® at Its Two World-Class Hotels
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Acclaimed Crystal Springs Resort Launches Smartconcierge Ivy® at Its Two World-Class Hotels

4,000-acre, amenity-rich resort turns to Go Moment® to engage guests and promote the unique on-site guest experiences at their two properties, Grand Cascade Lodge and Minerals Hotel Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have welcomed Crystal Springs Resort and its...

Smartconcierge Ivy® to Power Oi Summit in San Diego (Mar 4  – 6)
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Smartconcierge Ivy® to Power Oi Summit in San Diego (Mar 4 – 6)

Gaming and casino resort operators to learn how data, mobile apps, and artificial intelligence all come together to shape the guest and player experience on auto-pilot Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the gaming and hospitality industries, today announced a partnership with the 2019 Oi Summit to...

Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit
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Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit

Across the country, casinos and resorts are being disrupted by innovative,  connected, “always-on” technologies. This disruption has been led largely by guest demand. Guests have come to expect instant answers and service at their fingertips by way of their mobile phones. Recently, Google’s Chief Evangelist of Brand Marketing, Gopi Kallayil, said that the pervasiveness of...

Hotel Smartconcierges Going Mainstream
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Hotel Smartconcierges Going Mainstream

“Great customer service is […] a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths.” These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. In her analysis,...