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High Tech Enables High Touch Guest Service
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High Tech Enables High Touch Guest Service

Many luxury hotel brands pride themselves on their responsiveness and attentiveness to their guests – it’s one of the hallmarks of what distinguishes them from other hotels. “High touch” has become synonymous with private concierges, VIP lounges, personal butler service, 24/7 room service, and a host of other exclusive features designed to attract the discerning...

Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements
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Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements

March 27th free educational webinar to explore the hot topic of SMS Risks and Compliance for Messaging to Casino Resort Guests Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, with its breakthrough smartconcierge Ivy®, today announced that it will be hosting a free webinar on March...

Humans and AI: How to Improve Guest Services in a New Collaborative Way
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Humans and AI: How to Improve Guest Services in a New Collaborative Way

It’s commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there’s not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It’s a take-it-or-leave-it situation. The parallel in hospitality guest...

Acclaimed Crystal Springs Resort Launches Smartconcierge Ivy® at Its Two World-Class Hotels
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Acclaimed Crystal Springs Resort Launches Smartconcierge Ivy® at Its Two World-Class Hotels

4,000-acre, amenity-rich resort turns to Go Moment® to engage guests and promote the unique on-site guest experiences at their two properties, Grand Cascade Lodge and Minerals Hotel Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have welcomed Crystal Springs Resort and its...