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3 Takeaways from 2019 HITEC Minneapolis
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3 Takeaways from 2019 HITEC Minneapolis

A Celebration of Technological Innovation, Women in Hospitality and More Now that the dust has settled from the Hospitality Industry Technology Exposition & Conference (HITEC), I’ve had the chance to reflect on some of the key themes coming out of this year’s conference. As it relates to industry events, HITEC always marks a pivotal time on...

Concilio Labs Releases New eBook to Answer the Question: What is Guest Intelligence?
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Concilio Labs Releases New eBook to Answer the Question: What is Guest Intelligence?

Leading hotel technology innovator helps hoteliers discover how a deeper guest understanding can drive revenue, business decisions, and elevate personalized service Concilio Labs, a leading provider in guest intelligence technology, today announced the launch of their latest eBook, titled, What is Guest Intelligence: Everything Hoteliers Need to Know. Created for hoteliers of all types looking...

Finding the Right Guest Intelligence Platform
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Finding the Right Guest Intelligence Platform

Hotels that prioritize guest intelligence are in a better position to stay ahead of the competition and win the loyalty of the increasingly empowered guest All hoteliers face the challenge of truly understanding their guests, and intelligent data is the key to unlocking this understanding. While most brands rely on their PMS, CRM, and marketing...

Are You Meeting Guest Expectations?
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Are You Meeting Guest Expectations?

Today we need to provide guests with something they need well before they know they need it The hospitality industry is built upon the demand for a unique, guest-centric experience with each and every visit. A recent survey shows 80% of customers make additional purchases when they undergo a positive experience with a company and...

Is Your Hotel Intelligent?
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Is Your Hotel Intelligent?

How a deeper guest understanding drives revenue, service, marketing ROI and loyalty Work smarter, not harder. It’s an age-old sentiment that has inspired countless professional and personal agendas over the years. With the help of modern processes and technology, we are continually finding new ways to streamline and simplify. We relentlessly implore brands, co-workers, partners,...

Current Hotel CRMs May Be Doing More Harm Than Good
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Current Hotel CRMs May Be Doing More Harm Than Good

CRM software boasts so much potential, but is that potential being maximized? By Terri Miller, CEO, Concilio Labs Hotels worldwide are looking for technological advances to thrive in this competitive environment. As a result, many are turning to CRM systems to gain an advantage. Hotels are pouring millions of dollars into driving loyalty through guest...