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Guest Experience is the New Loyalty: How Hoteliers Can Take Advantage of Technology to Elevate Guest Experience
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Guest Experience is the New Loyalty: How Hoteliers Can Take Advantage of Technology to Elevate Guest Experience

For hoteliers, guest loyalty has become an increasingly elusive concept. A decade ago, brands would have focused on instilling loyalty through things like rewards programs or points. Now, it is more about creating an inspiring, fun, and authentic experience across the entire guest journey. Jeff Bezos once said, “We see our customers as invited guests...

Smartphones and Their Effect on Guest Behavior
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Smartphones and Their Effect on Guest Behavior

Smartphones are everywhere. Walk into any coffee shop, restaurant, or hotel lobby, and a high percentage of people engaged with their smartphone will be directly affected by the application they are reviewing. As consumers, we now look to our smartphones to converse with friends, purchase items online, look at a myriad of pictures, and yes,...

Capitalizing on Millennial Hotel Guest Behaviors and Travel Trends
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Capitalizing on Millennial Hotel Guest Behaviors and Travel Trends

How to win the business and loyalty of millennials If it seems like everyone in the hospitality industry is talking about millennials — well, that’s likely because they are. With 2019 fading into the background, our collective feeds and conversations with industry peers are rife with discussions of what’s to come and, subsequently, who makes...

IDS Next Extends Agreement with Puzzle Partner for Exclusive Agency of Record Representation
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IDS Next Extends Agreement with Puzzle Partner for Exclusive Agency of Record Representation

B2B hospitality and travel technology marketing agency will continue to promote IDS Next’s story and increase global market share Puzzle Partner, the most trusted B2B travel and hospitality technology marketing firm announced today that it will continue as Agency of Record for IDS Next. As part of the renewal agreement, Puzzle Partner will drive growth...

What to Expect from HITEC Dubai 2019
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What to Expect from HITEC Dubai 2019

Within an industry as competitive as hospitality, keeping up with, or rather, remaining ahead of trends will ultimately decide a brand’s success. Those who fail to adapt and invest in those ideas and technologies which continue to move the needle and enhance the guest experience are sure to be left behind as our industry gears...

IDS Next Redefines the Hotel Property Management System with Upgrades to FX1
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IDS Next Redefines the Hotel Property Management System with Upgrades to FX1

FX1 goes beyond PMS to deliver industry’s most guest-centric all in one mobile-first system for hoteliers of all sizes and complexities to maximize efficiency and elevate service IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today announced enhancements to the FX1 platform including an Arabic-language version, and new modules...

Mobile Devices and Their True Impact on the Hotel Industry
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Mobile Devices and Their True Impact on the Hotel Industry

The next time you leave your home, take a look around you. As you scan your surroundings, I want you to look for a common theme; what do most passerby’s have in common? Today, we exist within a revolution. The mobile revolution, to be precise. That common theme I just asked you about? It is...

3 Unexpected Trends Taking Center Stage at HITEC Minneapolis 2019
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3 Unexpected Trends Taking Center Stage at HITEC Minneapolis 2019

Hospitality leaders around the globe, eager to remain ahead of emerging industry trends and guest expectations, are always faced with the question – what’s next? In a world in which rapid technological change has become the norm, what new trends and innovations will be revealed as industry frontrunners in the upcoming years? It is precisely...

The Unique Technology Challenges Faced by Large Hotel Chains (Part 1 of 2 Part Series)
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The Unique Technology Challenges Faced by Large Hotel Chains (Part 1 of 2 Part Series)

The hospitality industry, perhaps more than any other, is facing massive disruption. For large hotel chains, the continued onset and evolution of the digital age requires constant adaptation on behalf of brands. So as guest needs and expectations continue to evolve, hotels must establish nimble, flexible, agile hotel organizations. At the same time, rapid innovation...