Tag: AI

Home AI
The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge
Post

The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge

Go Moment’s Ivy provides responsiveness, efficiency and profitable opportunities for high-end California Beach Resort Go Moment™, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today welcomed southern California’s premier coastal resort, The Ranch at Laguna Beach, as the latest client to implement their award-winning smartconcierge, Ivy®. Ivy is...

Machine Learning Myths Busted: How Understanding Machine Learning Will Give Your Hotel A Competitive Advantage
Post

Machine Learning Myths Busted: How Understanding Machine Learning Will Give Your Hotel A Competitive Advantage

In the competitive race for guests, Airbnb fares better every year. As of April 2019, Airbnb had demonstrated a 45% increase in bookings year over year and a 62.5% increase in arrivals (iPropertyManagement). This success is due mainly to the company’s use of machine learning (ML) technology to optimize their search and booking process. Airbnb...

Chatbots To The Rescue: Boring Forms Beware
Post

Chatbots To The Rescue: Boring Forms Beware

Picture this: you’ve been waiting for your next vacation for ages. You finally have a travel plan on the horizon and excitedly search for the best available options. You find your dream trip and click on the “book now” button to set your itinerary. The moment is finally here! But oh no…you are presented with...

Don’t Settle: The Price You Pay When You Choose the Wrong Guest Engagement Texting Platform
Post

Don’t Settle: The Price You Pay When You Choose the Wrong Guest Engagement Texting Platform

Nordstrom was among the first clothing retailers to use texting to communicate with consumers in an effort to meld their online and physical experience. Not only can Nordstrom customers make purchases via text, but they can also reach sales associates directly without placing a call or waiting on hold. Lauded for its digital transformation, Nordstrom...

Luxury Manhattan Hotel Elevates Guest Experience with Go Moment’s Ivy® Smartconcierge
Post

Luxury Manhattan Hotel Elevates Guest Experience with Go Moment’s Ivy® Smartconcierge

Ivy opens up personalized service, additional revenue opportunities and boosts guest satisfaction scores through text or voice messaging to automate common tasks and resolve guest requests in seconds Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have added the iconic Walker Hotel...

The Desoto in Savannah Selects Go Moment’s Ivy® Smartconcierge
Post

The Desoto in Savannah Selects Go Moment’s Ivy® Smartconcierge

Smartconcierge welcomed at three Sotherly Hotels’ luxury independent properties to streamline staff operations, elevate service and generate more revenue opportunities The DeSoto Savannah, has selected Go Moment’s smartconcierge Ivy® to increase response times to guest inquiries, improve staff efficiency and drive engagement through the convenience of mobile text messaging. Managed by Chesapeake Hospitality and part...

Surprising Ways Hotels Lose Repeat Business
Post

Surprising Ways Hotels Lose Repeat Business

For nearly a half-decade now, the hotel industry has buzzed about “authentic guest experiences.” It was its reaction to the growing success of Airbnb and its ability to deliver upon the theme of “Belong Anywhere,” where travelers who wanted to be insiders could engage with people and culture. But should hotels be trying to replicate...

Lake of the Torches Resort Casino Takes Guest Communications to the Next Level With Go Moment’s Ivy® Smartconcierge
Post

Lake of the Torches Resort Casino Takes Guest Communications to the Next Level With Go Moment’s Ivy® Smartconcierge

Go Moment helps popular casino resort personalize service and enhance responsiveness, enabling guests to communicate and connect anytime, anywhere, with the ease of mobile messaging Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality and casino industry, today announced Lake of the Torches Resort Casino will be implementing...

Kevin Lockert appointed Senior Vice President, Business Development of Nor1
Post

Kevin Lockert appointed Senior Vice President, Business Development of Nor1

Hospitality industry’s leading upsell technology company expands the executive team to support the growing global demand for Nor1’s artificial intelligence-based solutions Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology today announced the appointment of Kevin Lockert to Senior Vice President of Business Development to their executive team. In this role, Kevin will...