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Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements
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Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements

March 27th free educational webinar to explore the hot topic of SMS Risks and Compliance for Messaging to Casino Resort Guests Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, with its breakthrough smartconcierge Ivy®, today announced that it will be hosting a free webinar on March...

Humans and AI: How to Improve Guest Services in a New Collaborative Way
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Humans and AI: How to Improve Guest Services in a New Collaborative Way

It’s commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there’s not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It’s a take-it-or-leave-it situation. The parallel in hospitality guest...

Hotel Smartconcierges Going Mainstream
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Hotel Smartconcierges Going Mainstream

“Great customer service is […] a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths.” These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. In her analysis,...

How Hoteliers Can Optimize the Check-in Process
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How Hoteliers Can Optimize the Check-in Process

Sometimes hoteliers or, more often, their front-desk staff considers the act of upselling at check-in to be overstepping, pushy even. However, when done right, upselling at check-in actually better serves the guest and generates revenue. Take, for instance, a beautiful mid-century lodge in Colorado. The historic property was purchased recently, and the room quality is...