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The Desoto in Savannah Selects Go Moment’s Ivy® Smartconcierge
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The Desoto in Savannah Selects Go Moment’s Ivy® Smartconcierge

Smartconcierge welcomed at three Sotherly Hotels’ luxury independent properties to streamline staff operations, elevate service and generate more revenue opportunities The DeSoto Savannah, has selected Go Moment’s smartconcierge Ivy® to increase response times to guest inquiries, improve staff efficiency and drive engagement through the convenience of mobile text messaging. Managed by Chesapeake Hospitality and part...

Surprising Ways Hotels Lose Repeat Business
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Surprising Ways Hotels Lose Repeat Business

For nearly a half-decade now, the hotel industry has buzzed about “authentic guest experiences.” It was its reaction to the growing success of Airbnb and its ability to deliver upon the theme of “Belong Anywhere,” where travelers who wanted to be insiders could engage with people and culture. But should hotels be trying to replicate...

Lake of the Torches Resort Casino Takes Guest Communications to the Next Level With Go Moment’s Ivy® Smartconcierge
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Lake of the Torches Resort Casino Takes Guest Communications to the Next Level With Go Moment’s Ivy® Smartconcierge

Go Moment helps popular casino resort personalize service and enhance responsiveness, enabling guests to communicate and connect anytime, anywhere, with the ease of mobile messaging Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality and casino industry, today announced Lake of the Torches Resort Casino will be implementing...

Kevin Lockert appointed Senior Vice President, Business Development of Nor1
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Kevin Lockert appointed Senior Vice President, Business Development of Nor1

Hospitality industry’s leading upsell technology company expands the executive team to support the growing global demand for Nor1’s artificial intelligence-based solutions Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology today announced the appointment of Kevin Lockert to Senior Vice President of Business Development to their executive team. In this role, Kevin will...

Go Moment Receives Industry-Leading NPS®
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Go Moment Receives Industry-Leading NPS®

All-time high Net Promoter Score puts Go Moment’s customer satisfaction levels alongside top organizations such as Apple, Starbucks, and Amazon Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced today that its Net Promoter Score® (NPS®) reached an all-time high of +63. Go Moment’s NPS survey...

What You Should Look For – and Avoid – In a Hotel Smartconcierge
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What You Should Look For – and Avoid – In a Hotel Smartconcierge

Everyone’s talking about hotel technology and the hotels of tomorrow. We hear about smart rooms, the Internet of Things (IoT), ambient intelligence, voice search and assistance, personalization, and artificial intelligence (AI). They may seem futuristic, but many of them are already realities. Take the AI-powered hotel smartconcierge, for example. Like its human counterpart, the hotel...

Two-Way Chat, A Game Changer for Guests—and Revenue
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Two-Way Chat, A Game Changer for Guests—and Revenue

Consider most companies that are known widely for excellent customer service—think Zappos and Amazon—and you’ll find two-way chat at the core of their customer service strategy. Customer service star and carmaker, Lexus, uses live video chat to help its clients customize cars entirely online as well as schedule test drives. Apple, on the other hand,...

The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy®
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The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy®

  Top-rated luxury resort partners with Go Moment to retain “the human touch” of guest engagement while still automating and streamlining processes Go Moment®, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced the continuation of its relationship with Jackson Hole, Wyoming-based The Rustic Inn Creekside Resort...

High Tech Enables High Touch Guest Service
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High Tech Enables High Touch Guest Service

Many luxury hotel brands pride themselves on their responsiveness and attentiveness to their guests – it’s one of the hallmarks of what distinguishes them from other hotels. “High touch” has become synonymous with private concierges, VIP lounges, personal butler service, 24/7 room service, and a host of other exclusive features designed to attract the discerning...

Is Your Hotel Intelligent?
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Is Your Hotel Intelligent?

How a deeper guest understanding drives revenue, service, marketing ROI and loyalty Work smarter, not harder. It’s an age-old sentiment that has inspired countless professional and personal agendas over the years. With the help of modern processes and technology, we are continually finding new ways to streamline and simplify. We relentlessly implore brands, co-workers, partners,...