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Unique Ways Hotels Are Redefining Luxury Amenities for Their Guests
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Unique Ways Hotels Are Redefining Luxury Amenities for Their Guests

Imagine you’re an avid traveler, who is no stranger to luxury perks. With a passport that boasts stamps from destinations around the world, you’ve found yourself making a temporary home at countless hotels, each with their own unique appeal. On a leisure trip to the Palms Resorts Casino, you check into the Empathy Suite; a...

How Hotels Can Overcome the 3 Worst Guest Pain Points
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How Hotels Can Overcome the 3 Worst Guest Pain Points

There is little debate that guests today are more ‘experience-loyal’ than ‘brand-loyal,’ and guest experience is quickly becoming a far more influential factor in building guest satisfaction, revenue, and loyalty. Yet, many hotels are blowing it with long lines, slow responses, maintenance issues, poor service quality control, and unhelpful or uninformed staff. Another problem lies...

How the Rise in Multigenerational Travel is Changing the Hotel and Travel Industry
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How the Rise in Multigenerational Travel is Changing the Hotel and Travel Industry

In almost any industry, the success of a brand can be tied back to its ability to understand and pro-actively appeal to consumer buying behaviors. Anticipating that behavior often requires an in-depth dive into consumer preferences, and an on-going understanding of how those preferences and expectations vary across groups, scenarios, and other key differentiators. Travel...

4 Big Reasons Increasing Small Groups & Meetings Business is a Win-Win for Your Venue
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4 Big Reasons Increasing Small Groups & Meetings Business is a Win-Win for Your Venue

Hoteliers, we have news for you. Prioritizing group business pays, quite literally. We all know the formula. More bookings translate to more revenue. More revenue (and an influx of happy guests) lays the foundation for a long-term, successful hotel property. But are all bookings created equal? Not necessarily. While transient business is, undeniably, an integral...

Concilio Labs Appoints Hotel Technology Executive Brian Silengo as Vice President of Sales
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Concilio Labs Appoints Hotel Technology Executive Brian Silengo as Vice President of Sales

Guest intelligence innovator expands leadership team to drive business development strategy and explore emerging opportunities To support their current demand and future growth, Concilio Labs, the leading guest intelligence platform for the hospitality industry, today announced the appointment of Brian Silengo as Vice President of Sales. In his new role, Brian will drive new client...

The Devil is in the Details: Using Data to Transform Your Hotel
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The Devil is in the Details: Using Data to Transform Your Hotel

We all know the saying, “The devil is in the details.” Well, for hotels, those details can often be found in one, ever-important place: data. Data acts as a magnifying glass to all areas of operations and can provide hotels with a better understanding of their day-to-day activities, staff productivity, and of course, guest expectations....

9 Travel Trends and Habits of Baby Boomers
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9 Travel Trends and Habits of Baby Boomers

Anyone who has watched Dirty Dancing remembers the iconic line, “Nobody puts Baby in the corner.” Well, hoteliers, what about baby boomers? Over the last few years, millennials have captured a great deal of attention across industries, with hospitality being no exception. Their unique travel behaviors and impressive buying power have generated sizeable interest from...

3 Unexpected Trends Taking Center Stage at HITEC Minneapolis 2019
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3 Unexpected Trends Taking Center Stage at HITEC Minneapolis 2019

Hospitality leaders around the globe, eager to remain ahead of emerging industry trends and guest expectations, are always faced with the question – what’s next? In a world in which rapid technological change has become the norm, what new trends and innovations will be revealed as industry frontrunners in the upcoming years? It is precisely...

iVvy Venue Management Software Releases Groundbreaking Meeting Space Booking Tool to Drive Conversions, Revenue, and Efficiencies
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iVvy Venue Management Software Releases Groundbreaking Meeting Space Booking Tool to Drive Conversions, Revenue, and Efficiencies

Bookers, Planners, and Venue Operators benefit from easy to use real-time online bookings for meetings and events with a new solution that gives meeting bookers more control and allows venues to yield their meeting space iVvy Inc., the world’s most advanced sales and catering solution on the market today, announced the release of meeting space...

Hotel Budget Planning: Use BI to Create a More Profitable 2020
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Hotel Budget Planning: Use BI to Create a More Profitable 2020

Brilliant autumn leaves and that slight nip in the air signal the start of the fall season, and right along with it comes the start of hotel budget season. After 10 consecutive years of occupancy expansion, CBRE Hotels Research is projecting that hotel owners will experience a slight decline in 2020 due to the combination...