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Unique Ways Hotels Are Redefining Luxury Amenities for Their Guests
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Unique Ways Hotels Are Redefining Luxury Amenities for Their Guests

Imagine you’re an avid traveler, who is no stranger to luxury perks. With a passport that boasts stamps from destinations around the world, you’ve found yourself making a temporary home at countless hotels, each with their own unique appeal. On a leisure trip to the Palms Resorts Casino, you check into the Empathy Suite; a...

CWT Says Sustainability Is Key for Events in 2020
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CWT Says Sustainability Is Key for Events in 2020

MINNEAPOLIS—CWT Meetings & Events, the global meetings and events division of CWT, says that sustainability will continue to be an ever more important business consideration for the $840 billion industry in 2020, according to the M&E 2020 Future Trends Report bonus feature, The Future of Sustainable Events, published yesterday. As activists protest in some of...

How Hotels Can Overcome the 3 Worst Guest Pain Points
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How Hotels Can Overcome the 3 Worst Guest Pain Points

There is little debate that guests today are more ‘experience-loyal’ than ‘brand-loyal,’ and guest experience is quickly becoming a far more influential factor in building guest satisfaction, revenue, and loyalty. Yet, many hotels are blowing it with long lines, slow responses, maintenance issues, poor service quality control, and unhelpful or uninformed staff. Another problem lies...

Abadía Retuerta LeDomaine Resurrects Organic Vegetable Garden Worked by Monks 900 Years Ago
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Abadía Retuerta LeDomaine Resurrects Organic Vegetable Garden Worked by Monks 900 Years Ago

Chef Segarra in vegetable garden SARDÓN DE DUERO, SPAIN—Abadía Retuerta LeDomaine is channeling its historic roots—and providing guests with the ultimate locally sourced, organic and flavorful produce in the property’s restaurants—with the creation of a large vegetable garden adopting the sustainable techniques and methods used by the abbey’s original monk inhabitants in the 12th century....

How the Rise in Multigenerational Travel is Changing the Hotel and Travel Industry
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How the Rise in Multigenerational Travel is Changing the Hotel and Travel Industry

In almost any industry, the success of a brand can be tied back to its ability to understand and pro-actively appeal to consumer buying behaviors. Anticipating that behavior often requires an in-depth dive into consumer preferences, and an on-going understanding of how those preferences and expectations vary across groups, scenarios, and other key differentiators. Travel...

4 Big Reasons Increasing Small Groups & Meetings Business is a Win-Win for Your Venue
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4 Big Reasons Increasing Small Groups & Meetings Business is a Win-Win for Your Venue

Hoteliers, we have news for you. Prioritizing group business pays, quite literally. We all know the formula. More bookings translate to more revenue. More revenue (and an influx of happy guests) lays the foundation for a long-term, successful hotel property. But are all bookings created equal? Not necessarily. While transient business is, undeniably, an integral...

Hilton Marks Global Handwashing Day by Expanding Soap Recycling Effort Around the World
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Hilton Marks Global Handwashing Day by Expanding Soap Recycling Effort Around the World

MCLEAN, VA.—To mark Global Handwashing Day, Hilton announced the expansion of its soap recycling program, totaling 5,300 properties in more than 70 countries and territories around the globe. Hilton’s decade-long soap recycling program, which is already the largest in the hospitality industry, helps fight the hygiene epidemic plaguing underserved communities where tens of thousands of...

Orlando Marriott Hotels Among First to Earn Autism Certification
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Orlando Marriott Hotels Among First to Earn Autism Certification

ORLANDO—SpringHill Suites and Fairfield Inn & Suites by Marriott Orlando at SeaWorld are continuing their commitment to a gold standard guest experience, with their newly earned Certified Autism Center designations. Both hotels completed a certification program from the International Board of Credentialing and Continuing Education Standards (IBCCES) to ensure staff have the training, tools and...

Sunday, November 10 is Big Day for Green Conversations at HX, BDNY
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Sunday, November 10 is Big Day for Green Conversations at HX, BDNY

NEW YORK—HX: The Hotel Experience and Boutique Design New York (BDNY) are just a month away. Both events will be held concurrently at the Jacob K. Javits Center in New York City from November 10 to 11. Under the ownership of Emerald Expositions this year, the two shows will together feature hundreds of exhibitors—many of...

Concilio Labs Appoints Hotel Technology Executive Brian Silengo as Vice President of Sales
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Concilio Labs Appoints Hotel Technology Executive Brian Silengo as Vice President of Sales

Guest intelligence innovator expands leadership team to drive business development strategy and explore emerging opportunities To support their current demand and future growth, Concilio Labs, the leading guest intelligence platform for the hospitality industry, today announced the appointment of Brian Silengo as Vice President of Sales. In his new role, Brian will drive new client...