Results of Booking.com Sustainable Travel Report: Core Statement and Soundbites

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Results of Booking.com Sustainable Travel Report: Core Statement and Soundbites
Whitepod, Switzerland

NEW YORK—While we currently find ourselves in unprecedented times when it comes to travel, prior research recently conducted by Booking.com, one of the world’s leading digital travel platforms, reveals positive trends when it comes to travelers’ ambition to make more sustainable travel decisions in the future.

Almost seven in 10 (69 percent) U.S. travelers identified sustainable travel as important to them, while nearly six in 10 (53 percent) said they were more determined to make sustainable choices when looking to travel again in the future. Furthermore, witnessing the impact that tourism has on the environment while on vacation has resulted in 45 percent of travelers making more eco-friendly choices in their everyday life.

However, while many of the findings are promising, there are still obstacles to overcome, as 41 percent of U.S. travelers do not know how or where to find sustainable travel options and half (51 percent) think there aren’t enough sustainable travel options available. This indicates that there remains an opportunity for more education around what sustainable travel options are already available. To make it easier for travelers to find and make sustainable travel choices, the Travalyst coalition, a global partnership founded by The Duke of Sussex together with Booking.com and other leading brands, recently announced development of new frameworks that will ultimately help surface more sustainable accommodation, aviation and experiences options across the industry.

Sustainable Accommodation Choices

  • A significant number (62 percent) of U.S. travelers said they planned to stay in eco-accommodation in 2020.
  • Out of the 34 percent of travelers who have previously stayed in an eco-accommodation, over one-third (35 percent) did so to help to reduce their impact on the environment.
  • To help convince the 39 percent of U.S. travelers who have not yet expressed interest in staying at an “eco-friendly” accommodation, having a universal eco labeling system could help inspire others to travel sustainably, as 58 percent of travelers have admitted they would feel reassured about staying in an accommodation if it had an “Eco-label”.
  • Booking.com is making headway for clearer labeling, exploring new ways to highlight sustainable practices at accommodations of all kinds across the globe, including everything from reducing plastics to water and energy-saving measures. These first steps to highlight property sustainability practices—which can also be verified by customers—are part of the company’s ongoing foundational work with Travalyst to develop an easy-to-understand, industry-wide sustainability label. 

The Considerate Traveler 

  • Almost one in three (30 percent) U.S. travelers admitted they would be more encouraged to make sustainable travel choices if travel companies proposed alternative destinations to reduce overcrowding.
  • Travelers are also considering alternative modes of transport to reach their destination, with 15 percent having opted to travel by train instead of car for longer distances to reduce their carbon footprint.
  • These findings suggest that when traveling is back on the agenda, it is likely that travelers will want to continue making considerate choices by heading to less-visited destinations and selecting alternative modes of transport to get there.

Quest to be Plastic-free 

  • Going plastic-free and encouraging accommodations around the world to introduce measures that clamp down on single-use plastic looks likely to be a key objective for global travelers in the future.
  • When it comes to the term “sustainable travel and tourism”, one in five (21 percent) U.S. travelers associate the term with reducing waste/recycling plastic.
  • Thirty-seven percent of U.S. travelers shared that they have brought their own reusable water bottle rather than buying plastic bottles when visiting a destination in the past year, and 47 percent have said they have been frustrated when an accommodation has stopped them from being sustainable in the past.
  • In addition to developing resources with tips and information to help properties operate more sustainably overall, Booking.com is also looking to test features that enable properties to highlight their own eco-friendly efforts to potential customers in a more visible way, for example to reduce their usage of single-use plastics. This includes when they do not use plastic straws, stirrers, crockery or utensils, have removed single-use toiletry bottles and/or when they have eliminated the use of plastic water bottles on site.

Research Methodology

Research commissioned by Booking.com and independently conducted among a sample of 20,432 respondents across 22 markets (Brazil, Mexico, USA, Canada, Australia, UK, Netherlands, Germany, France, Italy, Spain, Israel, Japan, China, Taiwan, South Korea, Indonesia, India, Egypt, Morocco, Kenya and South Africa). In order to participate in this survey, respondents had to be 18 years of age or older, had to have traveled at least once in the past 12 months and be either the primary decision maker or involved in the decision making of their travel. The survey was taken online and took place in March 2020.