It happens all too often that we start off the work day organized, and then somehow within a matter of hours (or sometimes even minutes!), we’ve ended up with dozens of tabs opened, with many systems running, and it takes tons of clicks and searching around to find the info we need when we need it. It’s especially true for hoteliers, who work with many different systems throughout the day, and it is not pleasant.
For example, take passport and ID scanning tool, Adria Scan. It recently used apaleo One to scan guest IDs and passports directly into apaleo’s PMS. Just imagine…Paper forms. We love to hate them. Guests don’t enjoy filling them out when ID or passport details are required upon check in. Front desk staff don’t enjoy manually adding these details to their property management system. Even if the data can be scanned to reduce some of the manual work, front desk staff are left clicking between dozens of different systems to find the right information.
With apaleo One, hotels use Adria Scan to scan guests’ IDs or passport details and watch all the information populate directly within apaleo’s PMS in seconds. No forms, no manual entry, no extra systems. Just collect a guest’s passport, click to scan it, and you’re done.
“Using paper forms at check-in creates a clunky guest experience within the first few seconds of the guest arriving at the hotel. It also takes away time from your front desk staff. We wanted to fix that,” said Andrea Stubbe, co-founder and product owner at apaleo. “What’s also really exciting about this partnership is that all the data goes directly into apaleo’s product using a new user interface integration. This reduces the amount of systems and browser tabs that the hotel needs to have open.”
Additional integrated partners, including Atomize, HotelAppz, and RoomPriceGenie are already building similar connections directly within apaleo’s PMS, which will further reduce the amount of systems that have to be opened and clicked through at any given time.
“Deep integrations add immense value for hotels, giving them the ability to use and understand guest data in real-time. Perhaps most importantly, it allows hotels to plug in the systems that are the best and most innovative in their space,” said Rui Teixeira Guerra, CEO of HotelAppz. “apaleo One takes these integrations one step further by tightly connecting the systems so that hotels can see all important data in one screen rather than in multiple different browser tabs.”
Hotels need the right technology and systems to manage all the complexities of their business. At the core of these systems is the property management system (PMS), which manages hotel inventory and reservations, rates, accounting, invoicing and payments, and more. Then there are all the additional systems like CRM, CRS, upselling, review monitoring, distribution and channel management, forecasting, business intelligence reporting, and so forth. Hoteliers rely on all these tools yet struggle because many of them don’t integrate.
apaleo’s PMS platform connects all these systems quickly and seamlessly. As the first PMS which is purely based on a fully open 2-way API, hotels can grant applications access to all the information stored in apaleo, as well as allow them to write back data to the PMS. apaleo’s public API allows hoteliers to innovate without major risks, integration hassles, long wait times and hidden fees. Developers and software vendors can easily connect to apaleo, and hotels can even develop their own, custom apps with ease. Applications are housed in the apaleo Store, opening the possibilities for hotels to connect to pre-integrated, innovative apps – guest facing or staff facing – with one click. Learn more at www.apaleo.com.