WHY IT RATES: The Soho Grand and The Roxy are both top-notch NYC properties that can take service to the next level with new technology solutions.–Michael Schottey, TravelPulse Director of Digital Content
Revinate, the hospitality industry’s leading marketing automation and guest feedback solution, today announced a strategic partnership with GrandLife Hotels. GrandLife selected Revinate to manage marketing communications, online reputation and post-stay surveys for Soho Grand and The Roxy Hotel, both located in Downtown Manhattan.
With the adoption of Revinate’s suite of hotel technology solutions, Revinate Marketing and Guest Feedback, GrandLife is focused on personalizing the guest experience to increase direct bookings as well as guest loyalty and satisfaction.
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“Our hotels strive to offer the highest level of personalized guest services,” says Tony Fant, President and COO of GrandLife Hotels. “We chose Revinate because we wanted to manage reviews, post-stay surveys, email marketing and our expansive database all in one platform, which integrates well with our property management system.”
“We are thrilled to partner with GrandLife Hotels—a vibrant and chic brand who shares our passion for design, innovation and personalized customer interactions,” says Marc Heyneker, CEO and co-founder of Revinate. “We look forward to seeing all the success achieved by their properties as they fully adopt and implement our innovative and cutting-edge technology built specifically for independent hotels and small groups.”