I’m guessing you’ve heard the phrase “above and beyond” before, especially when it comes to delivering exceptional customer service and care to your clients. But I’ll wager that you haven’t heard how you can use the ABC(3) model of customer service to deliver on “above and beyond.” Advertisements The C(3) or “C to the third power” part of the model...
July 19, 2019
Breaking News
The Tipping Point for Innovations in Vacation Rental and Timeshare Technology
As Malcolm Gladwell points out, “Look at the world around you. It may seem like an immovable, implacable place. It is not. With the slightest push—in just the right place—it can be tipped.” This rings especially true for the vacation rental and timeshare market which simply isn’t what it used to be. With the emergence of the sharing economy came...
10 Eye-Opening Statistics All Hoteliers and Venue Owners Needs to Know
In the world of hospitality, effectively managing and marketing your hotel or venue space is no small task. Not only are events complex in nature with respect to their many moving parts — but guests and attendees are continuously raising the bar on their expectations. Whether you’re hoping to tap into large-scale events, leverage your small meeting space, or cater...
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Drink and Dine Inside the Nyetimber Birdcage at Bluebird Chelsea this Summer
Summers coolest new dining spot The Nyetimber English Garden terrace has launched at Bluebird Chelsea for the summer in partnership...
The bay becomes UK’s first fish & chip shop to pay living wage
In a first for the UK fish and chip shop industry, The Bay has announced its commitment to paying employees the ‘Real Living Wage’. The Bay has received the accreditation from the Living Wage Foundation, a charity which sets out to improve earnings for...
Marriott International’s Aloft Hotels Makes a Splash in the Spanish Capital
Aloft Madrid Gran Via Embraces the Brand’s New Future-Proofed Design Formula, Complete with a Rooftop Pool Featuring 360-Degree Views of...
Revealed: Over 70% of Brits believe hotels can be more eco-friendly
Most Brits will seek to walk, bike or use public transport (78%) to explore their holiday destination – thus, not...
Naumi hotels announces acquisition of second Queenstown hotel
Central Ridge Boutique Hotel Naumi Hotels, Singapore-based private hotel owner and operator is pleased to announce it has acquired another...
New App Aims to Help the Visually Impaired at Airports
Navigating airports can be a significant challenge for visually impaired individuals. To help remedy that reality, a Carnegie Mellon University...