Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage a business’s reputation and its ability to retain workers. Add in the viral nature of social media, including customer reviews that reach thousands of people, and it’s clear that unconscious bias incidents can have an enormous impact...
April 19, 2019
Breaking News
WoodSpring Suites Expands with Orlando Opening
WoodSpring Suites Expands with Orlando Opening WoodSpring Suites, franchised by Choice Hotels International, Inc. (NYSE: CHH), in collaboration with Pearl Eagles, LLC, has announced the opening of the WoodSpring Suites Orlando International Drive. This is the brand’s third hotel in the growing Orlando, Fla. area, joining the WoodSpring Suites Orlando East and the WoodSpring Suites Orlando Clarcona. “Orlando is an...
Panic Buttons Becoming a Must-Have Safety Trend in Hospitality
There’s a popular saying that reads, “prepare and prevent, don’t repair and repent.” This seemingly simple sentiment hints at a universally understood and applied concept – be pro-active, rather than reactive. Now, let’s put this theory to work. When students are faced with a major exam, is it best for them to study beforehand or ask their professor for a...
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The Stafford London Launches St James’s Afternoon Tea at The Game Bird
Independent retailers including a hatter and a perfumier inspire new afternoon tea This April, The Stafford London launches a chic...
Jason Atherton to launch No.5 Social in Mayfair this may
Kostas., Little Social head chef Jason Atherton and The Social Company are excited to announce a new concept for the...
Orbiss
With over 35 years’ experience, our customers trust us to help with their telephone systems, handsets, WiFi, IT support and...
Groupe GM announces first collaboration with the prestigious perfume house Editions de Parfums Frédéric Malle
International leader in the guest amenity industry, Groupe GM has launched a luxurious fragranced amenity line in partnership with Editions...
Rome Cavalieri, A Waldorf Astoria Recognised as the First Green Hotel in Rome
Rome Cavalieri Awarded the Green Key Certification, a Prestigious International Eco-Label Recognised by The World Tourism Organisation Rome Cavalieri, A...
Accor’s Chief Brand Officer, Carlson Wagonlit’s CTO, Best Western’s CEO, HomeAway’s MD UK and more join biggest gathering of travel execs in London this May
Senior level speakers from Ryanair, Best Western, IHG, Hyatt, Virgin Atlantic, HomeAway, KAYAK, Expedia, Booking.com, Finnair, Accor, Facebook, Ctrip, Scandic...